delivery manager Leeds, England
Job description
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Business Management and Improvement
Information Technology
Project Delivery
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About the job
Job summary
HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.
Data Platform Services (DPS) within the Chief Digital and Information Officer group (CDIO) function designs, builds and operates the data foundations for all of HMRC’s services at a size and scale larger than most other organisations.
DPS is leading a major transformation programme encompassing technology, capabilities and data services while continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.
As Head of Project Delivery, you will play a key leadership role in this transformation journey, managing a talented team of HMRC employees, contractors and third party suppliers.
The Head of Project Delivery sits within Data Platform Services (DPS) team as part of the Chief Digital and Information Officer group (CDIO) function. DPS builds and operates all of HMRC’s data platforms, and a wide range of advanced data products and services.
DPS is operating in a hybrid cloud environment, building the next generation of data storage, processing and exploitation capabilities leveraging AI.
But it’s not just about the technology, we also need the best people to lead this transformation, working in agile ways, and continuously delivering value for our internal and external customers.
As Head of Project Delivery, you’ll be leading the teams delivering critical projects and deliveries for HMRC. This will be working closely with the Head of Core Products and Head of Intelligence Products to determine interceptions with Platform and Product availability, and providing assurance and an escalation point to enable projects to remain on track.
You’ll also be part of the DPS leadership team, working together to co-ordinate operations and delivery.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
The operating model of DPS is based on delivering Platforms and Products organised around a number of data capabilities, grouped into Product Orientated delivery units (PODs) such as data acquisition, search and risk.
This model allows POD team members to develop data products tailored to a capability type and service, whilst also growing specialist knowledge and skills. It brings together teams that can collaborate and share professional and technical skills within a specific data identity.
DPS really does focus on our people, we have a dedicated Data Engineering Academy supporting personal development and creating defined career pathways that are rewarding, fulfilling and achievable. We support our team members in managing their own work/life balance and have a diverse and inclusive workplace where everyone feels able to bring their whole self to work.
Accountabilities
As Head of Project Delivery you will be;
- Managing a multi-supplier landscape ensuring HMRC gets the best possible outcomes.
- Simultaneously balancing multiple deliveries that cut across different lines of Business. Understanding how these fit together, managing inter-dependencies, ensuring we get the most from a build once use many approach.
- Operating and improving governance structures, and ensuring a strategic approach to an extensive array of delivery.
- Equally at home addressing delivery issues direct with senior supplier teams, or rolling up your sleeves and helping Delivery Leads deliver effective plans.
- Leading the progress of all DPS Project delivery working closely with the Head of Core Products and Head of Intelligence Products to determine interceptions with Platform and Product availability.
- Working collaboratively with the Head of Engagement to ensure all stakeholders are kept informed and maximise closer working with CIO groups and customers.
- A senior point of customer escalation within DPS Delivery.
- Providing assurance that Projects are on track with hands on experience of recovering deliveries.
- Anticipating and effectively managing Risks and Issues, including assessing their impact on dependent projects and Programmes and agreeing and implementing “Go to Green” plans
- Providing constructive challenge in a corporate way when barriers threaten project delivery. Highlighting key risks, issues and dependencies that threaten delivery
- Providing leadership and direction, build capability and develop an inclusive and motivated team.
- Working closely with all other members of DPS SLT to deliver.
- Actively working to reduce bespoke project delivery and focus on assembly and configuration of Products.
Person specification
Essential Criteria;
- Practical experience of Outcome and Output based delivery contracts.
- Experience of external supplier management.
- Solid evidence of managing multiple projects/programmes.
- Expert in agile delivery.
- Experience of effectively working through a diverse range of stakeholders, particularly at senior levels, to achieve successful outcomes.
- Ability to adapt to changing circumstances and priorities in adverse situations, remaining calm, reassuring others to maintain performance.
- Ready to challenge poor behaviour.
- Tangible evidence of providing visible and strong leadership and achieving success by: setting clear direction; developing and motivating high performing. teams; fostering a proactive/collaborative environment; and delivering outstanding service / programme delivery performance.
- The ability to work in an environment of uncertainty and continual change, making decisions and setting direction.
- Managing a complex portfolio of deliveries within budgets.
- Extensive experience of identifying risk and implementing mitigation plans.
- Demonstrate developing new ways of working in a programme or product capacity, particularly when identifying and embedding best practice.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and 500-word Personal Statement explaining how you meet the essential criteria. Further details around what this will entail are listed on the application form.
Sift and Interviews:
Applicants will be sifted on CVs and Personal Statements submitted against the listed specifications, in particular the essential criteria.
Interviews will focus on the candidates’ application, knowledge, experience, competence, and how they can meet the essential criteria required.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interviews will be held via digital technology.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Further Information
This role maps to the cross-government framework for the Digital, Data and Technology (DDaT). For more information visit the GOV.UK DDaT page.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 301114 & vacancy closing date 11/08/2023. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
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