delivery manager South Yorkshire
Job description
The Growth Company’s (GC) employment business unit has an exciting opportunity for an ESOL Delivery Manager on our Refugee Employment Programme in Yorkshire & Humber.
GC is a fast-growing, purpose-based social enterprise and, as part of our mission for positive change, we deliver services for the Home Office, working with refugees across Yorkshire & Humber. Our services focus on supporting individuals holistically, ensuring they have access to all the support they need to progress and move forward into employment.
As a Delivery Manager, you will provide a range of services to refugees and to take the lead in day to day delivery and/or compliance of the ESOL delivery, including coordinating delivery, ensuring a high level of contract compliance and delivery resources in order to maximize performance.
We are looking for talented individuals who have language skills in Arabic, Farsi, Pashto, Urdu, Turkish, Dari, Kurdish, Kurdish Sorani, Swahili, Albanian, or other languages that would be beneficial in supporting refugees in the UK, but this is not essential. Also, if you have personal experience of resettlement, we would be keen to hear from you (this is not essential).
Agile working options are available for this role. Our roles will be predominantly based in the following locations: Hull, Humber and across South Yorkshire. There will be a requirement to travel across the region when necessary.
Key Responsibilities:
- Support and arrange the delivery of ESOL provision, working with suppliers, partners, AEB providers and internal team members to ensure that there is the required capacity to deliver employability focused ESOL support for service users.
- Ensure that there are effective processes in place to manage the timetable of provision, support assessment and referral, record and accurately forecast the support requirements monthly, and proactively ensure contract compliance by addressing any shortfalls in capacity.
- Oversee the delivery of ESOL support; monitor and manage the quality of the provision.
- Deliver training/information sessions to delivery staff as required, run team meetings in the absence of the service manager, deal with customer complaints, ensure monthly performance is recorded and a high level of attention to detail is used to ensure minimum errors.
About you:
- Flexible approach to work including willingness to travel.
- Taking responsibility, driving tasks through to completion and achieving.
Requirements:
- Previous experience working within refugee or have lived experience customer service, welfare to work industry is preferable.
- Good knowledge of training, education and employment opportunities.
- Well-developed IT skills, including MI systems, spreadsheets, diaries and email.
- Strong administration, strong accuracy, numeracy and literacy.
We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
GC is committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from an ethnic community.
As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the recruiting manager and our Internal recruitment team.
We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
Should you apply for any of our roles, we will be completing interviews virtually or face to face, dependent on the role. This will be explained further should you reach interview stage. We will be more than happy to explain the measures we have put in place, ahead of you attending any of our premises.
