Receptionist/Administrative Assistant Coventry, England
Job description
The Main Reception desk function has recently moved under the management of the Quality Department at UHCW and are now part of the Patient Experience Team. We are looking to recruit a new team to support patients who attend our Main Reception with way finding and enquiries.
The role provides an efficient and responsive service to meet the needs of patients and visitors attending the Main Reception. The Main Reception desk welcomes, receives and greets all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.
The role will require a blended approach of being seated at the Main Reception desk as well as working agile and periods of standing.
Service working hours: 7 days a week from 7am -8pm
Please be advised there is a proposed interview date of 31st May 2023.
1. Signpost patients to the Department they are due to attend.
2. Responsible for dealing with all calls received from the public in a professional manner, ensuring telephone standards are met.
3. Ensure all members of the public, patients and relatives are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance.
Please be advised that this job advert will close as soon as sufficient applications have been received.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
Be responsible for dealing with all calls received from our customers in a professional manner, ensuring telephone standards are met.
Ensure all customers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.
Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GP’s and relatives etc. are undertaken in an expeditious and appropriate manner.
Assist with training new team members in operational Departmental and Trust Procedures.
Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately achieved.
Prioritising daily tasks to achieve set timescales.
Collate, input and monitor department documentation and information to assist with the production of monthly reports.
Provide appropriate cover in the absence of other members of the team.
Other related tasks associated with the role and running of the reception area.
For further details please see the attached job description.
