Job description

Salary – c. £48k-£55k + salary sacrifice company lease car + performance related bonus + private healthcare + pension

Location: Flexibly based in our head office at Osprey House, Huntingdon, at home, and with regular travel around England to customer sites, mostly within the Anglian Water region.

Permanent, full time

Do you have proven leadership experience managing water treatment Operations and Maintenance?

If so we have an excellent opportunity for you!

At Alpheus (a wholly owned part of the Anglian Water Group) we are one of the UK and Ireland’s leading industrial and commercial water treatment providers. We offer our blue-chip and industry leading clients comprehensive Operations and Maintenance services for their on-site, bespoke and high quality water and AD treatment plants.

We truly value our clients and our teams. In this role, you will be managing a team of highly skilled and motivated Field Engineers completing routine proactive and reactive operational activities on our customer’s plants. We provide an innovative and commercially driven service to our valued and expectant customers, and are continuing to grow our business and success right across the UK.

To help us achieve continued commercial success and further enhance our strong reputation, we are looking for a proactive and motivated Service Delivery Manager. With people leadership, customer service, and a growth mindset at the heart of your thinking, we are looking for an experienced leader with a sound knowledge of water treatment and mechanical and electrical type work.

What will you be doing?

Reporting to the Southern O&M Manager you will have direct leadership and line management responsibilities for a team of highly skilled and experienced Field Engineers. You will be responsible for monitoring and delivering high standards of H&S, performance, quality and compliance across our customer’s sites, along with building great customer relationships.

Key Accountabilities:

• Responsible for the successful delivery of our field based operational contracts. Ensuring safe, effective, efficient, and profitable contracts are delivered.
• Line management responsibilities for a team of field based engineers, ensuring that Alpheus’ high standards are consistently achieved and delivered. Developing and enhancing the team’s skills and capabilities.
• Responsible for the safe planning, management, and delivery of our remedial mechanical and electrical work across all sites.
• Identify and lead on continuous improvement strategies, ensuring that the safe operation, optimisation and sustainability of client’s sites are the top priorities.
• Own the compliance responsibilities for all sites – lead on the principle that 100% compliant sites are achievable, drive proactive and energetic actions to ensure this, drive the compliance support to provide timely and quality assistance and ownership.
• Responsibility for H&S implementation and management across all sites and process safety management on applicable contracts.
• Lead a program of Licence to Operate training for all direct reports to develop and enhance the team’s skills and capabilities. Identify opportunities for improved customer service through enhanced skills and behaviours.
• Lead on developing a customer service and growth mindset within the field operations team and wider within the Operations department.
• Provide a visible presence on sites to customers and Alpheus staff, leading by owning customer/ contract problems and ensuring a successful resolution.
• Central to the identification and delivery of value adding services.

What do you need?

The successful candidate for this fast paced and hands on role will have demonstrable experience within the water or wastewater operations industry, along with relevant experience in team management or leadership duties.

You will be able to demonstrate a sound knowledge of mechanical and electrical engineering along with an excellent awareness and understanding of water treatment and compliance. Experience in risk assessment, document control, job planning, inspections/auditing and IT will be desirable, along with an industry standard H&S qualification.

Strong leadership and management skills, excellent communication abilities and a dynamic approach to problem resolution will be required. In addition, the ability to identify areas of the business and customer’s sites where improvements can be made will be essential.

You will be able to demonstrate a keen awareness and proven experience in managing and delivering high standards of operational Health & Safety, along with leading on successful continuous improvement techniques. Ideally IOSH or NEBOSH trained.

Have a full UK driving licence and flexibility to travel across England for regular customer interface, site and staff management and evaluations.

If you are a proactive leader with a strong customer service focus, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a growing organisation, this could be your next long-term role.

If the opportunity to step up to the challenge of being our Service Delivery Manager meets your next career step, please apply today!

What benefits do we offer?

At Alpheus, we recognise the importance of our skilled and dedicated employees and want to make sure our people are recognised and rewarded. As part of Anglian Water Group we offer all the benefits of an major industry leading employer.

As a valued employee, you’ll be entitled to:

• Personal private health care
• 26 days annual leave
• Salary sacrifice company lease car scheme or cash for car
• Pension scheme – Anglian Water Group double-matches your contributions up to 6%
• Performance related bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Why Alpheus Environmental?

We are a leading water and wastewater asset management company specialising in large wastewater treatment plants in both the public and private sector, and a range of liquid waste management services. Combining technical knowledge and commercial expertise, we deliver tailored solutions that are effective, sustainable and cost-effective. Adding value, building reputation and setting new standards: we are a growing and trusted specialist provider working at the forefront of our industry sector.

Closing Date: 13th July 2023