Day & Night Security Officer London, England
Job description
Job Purpose
We are seeking a highly experienced individual with extensive customer service knowledge and can provide our 5-Star service delivery whilst maintaining a subtle, visible security presence within a prestigious development in the City of London, near Old Street station.
This is a full-time contract working days and nights on a weekend day and weekday night shift pattern with good opportunities for overtime, and working with a close-knit, medium sized-team.
We offer a pay rate of £12.98/hr and you will be entitled to 28 days holiday per annum including bank holidays.
At Croma Proception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Key Responsibilities
Deliver a 5–star guest experience at all times- Provide a professional first impression
- Ensure all visitors experience the full customer journey
- Reception duties and Foyer Management of all visitors and guests
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out Internal patrols
- Visitor/contractor management
- Lift management and directing of deliveries
- Ensure all landlord contractors access it pre-authorised and in accordance with risk assessment/permit-to-work conditions
- Complete incident reports to a high standard and ensure these are submitted within 2 hours
- Oversee and manage any emergency evacuations
- Assist Occupier Services Management to oversee access arrangements for occupier fit-outs to ensure they adhere to site rules and procedures
- Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
- Maintain a high-security awareness at all times
- Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player- Holds a true passion for high standards of customer service delivery
- Reliable and willing to work the night shift and any overtime if required
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service-facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Excellent telephone etiquette
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
- Confidence and common sense to access and utilise expert resources when making decisions
- Maintain and practice a high degree of confidentiality at all times
- Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage
- Have an acute sense of security awareness
- Valid SIA licence preferred but not essential
- 5 years of continuous work employment history without gaps and verifiable work history
PROception Values
Integrity - We believe nothing is more important than our reputation and we uphold the highest standards of integrity in all our daily actions, which is fundamental to who we are.
Transparency - Transparency breeds trust. Trust is the foundation of great teamwork.
Accountability – We are personally accountable for delivering on our commitments. We will ensure we always maintain the highest of standards and protect the reputation of our client’s business and our own.
Professional Image – We pride ourselves in all our endeavours to maintain our high standards of consistent image and uniform presentation, leaving a lasting impression on our clients and act as PROception brand ambassadors.
Working with Others – We work closely together with each other and our service partners to ensure we always meet the needs of our clients.
Cultural Diversity – We believe working with different people from different backgrounds and cultures allows us to grow into better professionals. It is our aim to set the highest example of cross- cultural awareness in all our acts and communications.
General Principles
At PROception, we not only offer a seamless welcome, we bring the amalgamation of three critical disciplines: Reception, Concierge and Security.
Training and Development
Croma PROception is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan.
Equal Opportunities
Croma Proception is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.
All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents reported accordingly.
The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work
