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Job description

SEGRA is searching for a Data Center Technician for our Kannapolis, NC Data Center. The position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach.

The ideal candidate will identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers are a must. General assignments will include but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks. Other tasks include basic network and server configurations.

Shift - Sunday - Wednesday 10 PM - 8 AM

Qualifications

• Associate degree or higher, or a minimum of two years of working experience in a customer service/help desk environment
• IT-related certifications are a plus. Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A+, Server+, or Net+; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE
• General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired
• Previous cabling experience (Copper/Coax/Fiber) a plus
• Must be able to work around electrical and mechanical equipment to take readings
• Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team
• Values continuous learning and self-improvement through industry certifications
• Previous customer interaction experience via phone, email, and ticketing systems
• Must possess problem-solving abilities for complex problem resolution, identifying and resolving issues effectively
• Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike
• Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction
• Must have a high degree of accuracy and attention to detail
• Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
• Must have a courteous and efficient telephone manner
• Must be available to work all shifts
• Excellent verbal, written, and interpersonal skills
• Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.