Data Analyst Richmond, Yorkshire and the Humber, England
Job description
We are looking for a Data Analyst to join the tail.com Insights team. This person will work closely with key stakeholders across trading, loyalty, product and engineering, to ensure that we are using insights to drive strategies and decision making to improve customer retention. They will deep dive into our data to source knowledge about what makes our customers tick, helping us decide on what areas to focus on, what to experiment on, and, ultimately, to make great decisions to improve our product for our customers and their dogs.
Changing the world of pet food for good
We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.
We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.
Together, we’ll change the world of pet food for good.
Unmined insights are there, and we’re hungry for it
Our subscription model means we can trace a dog feeding tails.com through their full journey with us, from how and when they found out about us right through to what they (or their human) has done on our website and what products they order from us and what their blend was in their 27th box and beyond. This is a treasure trove of raw data, and it’s growing at breakneck speed as the number of dogs feeding our food doubles every year. Data alone isn’t going to help us change the world of pet food for good though, we need insight.
That’s where you come in.
The role
This role is a permanent full time position in our data team, working closely with a Product Manager, trading managers, and our loyalty teams to develop a deep understanding of our customers and how they use our service to improve their experience of tails.com.
The things you’ll do
Work closely with Head of Trading & Loyalty manager to prioritise work based on insights
Work closely with Product Manager for a squad to deliver insights to prioritise work, set up and run excellent experiments, and ensure insights are being shared across loyalty space
Data team responsibilities including Thoughtspot management and training, dbt project work, PR reviews, documentation, work sharing, etc
Work with CRM to ensure they have the insights they need to do their work effectively
Alongside the wider insights team, use your strong SQL skills to help maintain a robust data stack for whole company
The skills you’ll bring
Strong SQL skills
Experience with stakeholder management, ideally as a data / analytical / insights partner
Experience with qualitative or quantitative data collection and analysis, and demonstrated analytical skills
Able to think critically and strategically with a basic knowledge of business strategy and customer loyalty
It would be great if you had experience building out or working with customer retention and/or loyalty metrics, an understanding of key metrics for a subscription business,
dbt/ Snowflake/ Thoughtspot experience are also a bonus
What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.
Here’s a taster of how our recruitment process works:
Once you have applied your CV will be reviewed by the Hiring Manager.
If selected, you will then have a call with the Talent Acquisition Manager for 30 minutes to understand more about your skills and experience.
Should you be successful, the next stage will be an interview with the Hiring Manager for 45 minutes.
If successful, you will be invited back to present a task back to a panel of interviewers for 1 hour.
Our Commitment
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.
During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.
What's in it for you?
Competitive salary, reviewed annually.Annual bonus, based on company performance.
Flexible core hours, giving you true work life balance.
Hybrid role to ensure this role works for you.
25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.
9/10 day working week - meaning every other Friday off to enhance your wellbeing without a reduction in pay and leave allowance
Optional 5 days unpaid leave and 1 paid volunteer day each year.
When you need a change of scenery, you can work from abroad 2 weeks every 6 months
Health insurance for you, paid by tails.com (starting mid 2023)
Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
Flexible paid care leave to support immediate dependants, people close to you and pets.
Electric car lease, through a salary sacrifice scheme
An external financial coach to support a range of topics - debt management, savings and investments.
Vet service - to support with all pet related questions.
In house L&D team, with access to year round courses to help drive your development.
50% discount on all tails.com and 40% on Republic of Cats products.
Discounted gym membership.
