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Job description

Are you highly skilled in Customer Experience and looking for an opportunity to work hands-on with large and complex data sets? Are you passionate about data accuracy, analytics, visualisation and have experience with Business Intelligence tools? Are you looking for a role that will make a difference? If so, the NHS Business Services Authority (NHSBSA) have a great opportunity for you to use and develop your skills.

We are looking for a Data Analyst with a focus on Customer Experience to join our team; an individual who understands the best way to present data to our large and growing user base, working with high-volume, complex, customer-related data sets in an exciting and challenging environment, working with key stakeholders. If this sounds like you then we want to hear from you.

If you are highly accurate, enjoy working with complex data, and are experienced in using information to produce solutions, this is the perfect opportunity to see how the NHS can help you take the next step in your career!

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Handling and creating highly complex datasets by using business intelligence tools, raw data, SQL queries and data mining techniques to clean, process, interrogate, analyse, and visualise data in an effective and informative manner in the most efficient way possible.

Conducting expert and advanced analysis and develop methods to collect, collate and evaluate quantitative and qualitative highly complex and sensitive data using appropriate query tools for people team reporting and modelling.

Communicating and presenting highly complex and highly sensitive data and analysis effectively at all levels and to both internal and external stakeholders and sponsors, to both technical and non-technical audiences both verbally and in writing. Ensuring the information provided is accessible and understandable to a wide audience and conforms to high standards

Delivering timely and targeted suite of reports and dashboards in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance. Ensures the accurate delivery of all commentary which forms part of quality information.

Working collaboratively with a diverse range of customers/users within the Organisation at all levels, the NHS and external organisations to define and develop new information products, enhance existing information provision and support target monitoring work.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

In this role, you are accountable for:
1. Handling and creating highly complex datasets by using business intelligence tools, raw data, SQL queries and data mining techniques to clean, process, interrogate, analyse, and visualise data in an effective and informative manner in the most efficient way possible.
2. Conducting expert and advanced analysis and develop methods to collect, collate and evaluate quantitative and qualitative highly complex and sensitive data using appropriate query tools for people team reporting and modelling.
3. The creation and maintenance of analysis, reports and dashboards that support delivery, functions and decision making across NHSBSA, working with specific teams and liaising with all business areas as required.
4. The development of highly complex predictive forecasting methodologies to inform and drive strategy and its deliverables. This may involve business and financial planning including formulation and development of options.
5. Communicating and presenting highly complex and highly sensitive data and analysis effectively at all levels and to both internal and external stakeholders and sponsors, to both technical and non-technical audiences both verbally and in writing. Ensuring the information provided is accessible and understandable to a wide audience and conforms to high standards
6. Delivering timely and targeted suite of reports and dashboards in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance. Ensures the accurate delivery of all commentary which forms part of quality information.
7. Developing fully documented analysis and dashboards to satisfy both routine and ad hoc insight to senior management to support critical decision making within specific teams and across the NHSBSA, in line with business needs and required specifications along with accompanying notes and definitions to provide actionable Also provide an expert resource in both technical skills required to create reports and also the design of dashboards to communicate information and insight effectively.
8. Providing data to support requests for information from (but not exhaustive) the Department of Health and Social Care, Freedom of Information, Subject Access Requests. In addition, work with members of theStrategy, Business Development and Growth Directorate in producing accurate information for the NHSBSA Business Balance Scorecard and any additional reporting.
9. Resolving highly complex information problems where there is no precedent or where leading opinions may conflict. Provide analyses to support development and refinement of metrics and reports to highlight trends, identify outlier behaviours within the data sets and risks within NHS services.
10. The maintenance of business intelligence tools to meet new and changing requirements. Liaises with the data warehouse team to ensure structures to support reporting needs e.g., a new service, are available
11. Training and providing advice across specific teams in relation to the appropriate usage and understanding of data and information.
12. Working collaboratively with a diverse range of customers/users within the Organisation at all levels, the NHS and external organisations to define and develop new information products, enhance existing information provision and support target monitoring work.
13. Making use of available IT to automate tasks where appropriate.
14. Undertakes periodic validation checks of performance and management data to ensure quality, integrity and accuracy. This includes data within the main systems used by the People team (e.g., ESR).
15. Being an active member of the wider management information team and other teams you are assigned to support. Continually supporting team development and challenging the status quo to ensure a consistent, value adding management information provision to leaders, managers and colleagues.
16. Planning and organising own workload and manage activities or projects requiring formulation or adjustment and undertake such other duties as may be required.

In addition to the above accountabilities, as post holder you are expected to:

Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.

Demonstrate NHSBSA values and core capabilities in all aspects of your work.

Foster an environment where your own and colleagues’ safety and well-being is promoted.

Contribute to a culture which values diversity and inclusion.

Comply with NHSBSA policies, procedures and protocols as they apply to your role.

Working relationships

Accountable to:
Management Information Lead
Head of Relevant service

Key relationships and connections:
Heads of Service and the NHSBSA Senior Management Team
Strategy, Performance, Business Development & Growth Directorate
Digital, Data & Technology Directorate
Customer Experience, Performance, Customer Insight and User Research Colleagues