Customer Support Executive Remote
Job description
We are looking for a highly motivated and customer-oriented individual to join our team as we embark on our next stage of growth.
We are looking for an energetic, enthusiastic, and friendly individual who isn't afraid to get stuck in and wants to have a positive impact on people's lives.
We pride ourselves on providing first-class customer service and going above and beyond with every customer interaction. We care deeply about what our customers think about us - we're rated 4.8 on TrustPilot and have have over 7000 x 5* product reviews.
As the human voice behind Zooki, you will help our customers love Zooki by helping them to acheive their health goals.
This is a remote role, although if you prefer you can also come into either of our offices in London (Holborn) or Blackpool.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Providing accurate information about our products and services to customers
- Resolving customer complaints and issues effectively and efficiently
- Processing customer orders and ensuring timely delivery
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams, such as sales and marketing, to provide the best possible customer experience
- Continuously improving customer service procedures to enhance customer satisfaction.
Qualifications and Skills:
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure in a fast-paced environment
- Strong problem-solving skills
- Proficiency in using customer service software (we use Gorgias)
- Passion for health and wellness
At our company, we value our customers and strive to provide the best possible experience for them. If you are passionate about customer service and have a desire to help people lead healthier lives, we would love for you to apply for this position.
Job Type: Full-time
Salary: From £21,500.00 per year
Benefits:
- Company pension
- Employee discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- In one sentence, why do you want to work in Customer Service at Zooki?
Education:
- GCSE or equivalent (preferred)
Work Location: Remote
Expected start date: 01/05/2023
