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• Enthusiasm and passion for offering exceptional levels of customer service
• Ability to deal with issues in a swift and professional manner
• A high level of attention to detail
• Ensuring compliance at all times with internal policies / procedures and regulatory requirements
• Organised in working to deadlines
• Positive attitude, with confidence in problem solving
• A strong team player
• Able to work in line with our values, Think Customer, Aim High, Be Real

• Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
• Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a first time resolution.
• Ensuing that you fully understand the query and find the most appropriate course of action.
• Build rapport with the customer and manage expectations in line with company procedures and SLA’s.
• Proactively communicate with customers to resolve issues that may occur with customer deliveries.
• To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
• Achieve individual and contribute to team/company KPI’s & SLA’s.
• Keep up to date and follow Central Customer Support team processes and procedures.
• Arrange /reschedule deliveries in line with supplier movement.
• Call customers to chase outstanding balances (CODD)
• GIS – create and scan paperwork for instore collections
• Fully dispatch confirm all deliveries & collections (SOP)
• Complete daily banking (if agreed to take payment at point of arranging)

37.5 Hours Per Week

8 hour shifts between opening times of 8am-8pm

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

Are you ready to make yourself at DFS?

• We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:

  
  
  • Retail Bonus Scheme
  • A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
  • Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)
  • Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
  • Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
  • Discounted Gym and Cinema memberships to help you unwind
  • Progression and Development opportunities to grow your skills
  • Group Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  
  

  Ready to make yourself at DFS? Click ‘Apply online’ now to fill in an application form — with you in our corner, we just know we’ll do great things together.

  
  [All roles are subject to satisfactory references and DBS check.]