Customer Success Manager Richmond, Yorkshire and the Humber, England
Job description
About us
My client is a Highly successful Technology focused Consultancy whose clients are predominantly global businesses with £1B+ in annual revenue with offices across the UK & Europe.
They are looking for a Customer Success Manager to join their team. As an experienced sales professional, you’ll partner with existing clients, meeting regularly with them to address their top priorities. As a true partner to your clients, you’ll identify opportunities for account retention and growth through contract expansion, introducing new services and products.
Our clients are predominantly global businesses with £1B+ in annual revenue.
Your role will also include:
- Relationship management across 3-4 key clients (with contract Revenues of £1M+)
- Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies
- Guide customer satisfaction, account retention and growth by collaborating with clients and internal teams.
- Own forecasting and account planning on a monthly/quarterly/annual basis
What you’ll need: We look for sales professionals with strong executive presence, intrinsic drive and natural curiosity.
Experience needed:
- 3 years' + of consultative, B2B sales experience
- Experience prospecting to the C-Suite and senior-level leadership of large Corporates
- Quick learning attributes that enable you to pivot and work through ambiguity and ask the right questions
- Ability to demonstrate strong sales process and strategies
- Track record of overachievement on goals or quotas
The ideal candidate will have experience in providing technical advice and solutions to clients, as well as an understanding of the latest technologies and trends. They will be able to identify customer needs and develop innovative solutions to meet those needs. This is an excellent opportunity for a creative problem-solver who is passionate about technology and helping others.
Job Types: Permanent, Part-time
Salary: £40,000.00-£80,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Bachelor's (required)
Experience:
- Account management: 3 years (required)
- B2B sales: 3 years (required)
Work Location: Hybrid remote in Richmond
