Senior Analyst, Market Management London, England
LSEG (London Stock Exchange Group)
Full Time
London, England
47970 - 65728 GBP ANNUAL Today
Job description
Senior Analyst – Market Management - Market Operations Services
Role Profile
Department Description
The Market Operations Services team in London provides the centralised function for the maintenance of key trading services and reference data databases. The team spans both the LSE (Equities, Fixed Income and Derivatives) and Turquoise venues (part of the London Stock Exchange Group) acting as a first point of contact for customers (both issuers and member firms). The team co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE Russell. Market Operations comprises of five functions – Admissions, Market Management, Equities Operations, Operational Support and UAT – and manages close operational relationships, internally and externally.
Team Description
The Market Management team is responsible for the enrichment and migration of data to the trading platform in order to facilitate trading across both the LSE and Turquoise venues, maintenance of instrument data, maintenance of test and production environments, and product configuration. This includes the management of daily updates to internal and customer facing systems as well as ad-hoc requested and planned changes.
The team works on a shift basis with the current service hours between 07:00 and 19.00.
NB: The service hours are under review and subject to change.
Role Description
The Market Management Senior Analyst reports to an Assistant manager in Market management and is responsible for the enrichment and migration of data to the trading platform in order to facilitate trading on both LSE and Turquoise equities venues. The Senior Analyst will also assist in developing system enhancements in both departmental and business wide projects, and support the Assistant Manager in keeping abreast of all LSE & Turquoise developments and their impact on Market Management processes. The Senior Analyst would also be expected to deputise for the Manager and Assistant Manager and represent the team when appropriate.
Key Responsibilities:
Supports the Assistant Manager with the running of core business processes on a day-to-day basis by proactively identifying issues, executing resolutions, and implementing process improvements
Resolves escalated client queries, escalating high-impact risks and building internal relationships and networks with key teams
Execute team responsibilities efficiently and to schedule, including delivering against KPIs
Work as, and with, project leads for department and company projects to cover department impacts and the efficient completion to schedule
Manage and maintain all static and dynamic instrument and reference data for the Exchange to operate correctly
Collaborate effectively across products, teams and business areas to deliver listed derivative services and development
Partner with IT and Sales/Trading on product launches, systems enhancements and development. The team is a key part of the change programme.
Assist with the resolution of exceptional technical & production issues/incidents.
Investigate process failures and implement corrective actions.
Participation in internal projects focused on process improvement and/or Industry/Regulatory change and product launches
Understands the internal and external causes and impacts of operational risks, monitoring key risk indicators to proactively identify issues in advance of regulators
Builds specialist knowledge to analyse complex data and determine and execute resolutions to operational risks in an accurate and timely manner, escalating complex operational risks where expertise is required
Supports and drives the operational aspects of Change projects as necessary
Identify process improvement opportunities
Represent the team both internally & externally where appropriate
Maintaining working relationships with key internal contacts and external organisations
Manage and minimise operational risks at all times
First level responsibility for training and development of specific team members
UAT testing
Some weekend and bank holiday coverage required especially for system upgrades and product launches.
Team Responsibilities:
Maintaining instrument reference data and product configuration across LSE and Turquoise production platforms including end of day reference data uploads
Performing large scheduled changes on BAU and project basis, including the impacts to cash and derivatives markets for quarterly reweights and the associated product and reference data changes, creation of series data for derivatives
Liaising with Admissions , Equity Operations, Capital Markets Business teams and Market Supervision concerning any unplanned reference data changes
Maintaining working relationships with key internal contacts and external organisations e.g. CCPs, Technology Relationship Management Technology Product management and development teams
Sign off business requirements, technical changes need to ensure the run and change of all LSE plc and Turquoise markets accurately reflect the operational responsibilities
Impact analysis and support for internal Market Operations Services or LSEG-wide projects, particularly where reference data impacted or data migration required
Providing support for system releases and weekend testing
Key Behaviours:
Integrity
Has the sustained drive and energy to deliver support service to time and quality; and
Willingly puts in the effort to ensure activities completed on time and to the quality required.
Partnership
Puts project management methodologies in place e.g. schedules of work; progress reports etc.;
Deals with conflict successfully; and
Seeks information/inputs from colleagues/clients.
Innovation
Open to and willingly adopts new processes / approaches / ways of working.
Excellence
Oral and written communications are tailored to their audience’s needs;
Pro-active and demonstrates initiative;
Prioritises activities according to business and operational need;
Analysis and problem solving;
Analyses issues to identify the most appropriate solutions; and
Utilises all available resources and toolsets to investigate and resolve problems.
Candidate Profile / Key Skills
Relevant industry experience, including listed derivatives and/or clearing industry experience (minimum 2yrs), and recent experience in a similar role
Graduate, or of graduate calibre, with a relevant financial, analytical or business degree
Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
Knowledge of equities, equity swaps, and derivatives
Worked in professional and client-focused environments where detailed processes must be followed
Confidence in managing and manipulating large volumes of data
Must be able to work to deadlines and under pressure
Proven ability to work with and instigate process change
Proficient in MS Office products
Internal systems – ability to learn quickly
Proven customer service skills
Diversity & Inclusion
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
About Us
London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.
The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe's leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the world’s leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe's capital markets.
Post trade and risk management services are a significant part of the Group’s business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globeSettle, the Group’s newly established CSD based in Luxembourg.
The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.
London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Group’s own markets, over 35 other organisations and exchanges use the Group’s MillenniumIT trading, surveillance and post trade technology.
Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.
Values & Behaviours
Integrity: My word is my bond. Integrity underpins all that we do – from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and every stakeholder. We are a source of enduring confidence in the financial system, so when we say that our work is our bond – we mean it.
Partnership: We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders – for our mutual success and the benefit of all.
Innovation: We nurture new ideas. We are ambitious and forward-looking – a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that out markets and services constantly moving forward, developing and evolving with advances in technology.
Excellence: We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do. By collaborating together, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performan
Role Profile
Department Description
The Market Operations Services team in London provides the centralised function for the maintenance of key trading services and reference data databases. The team spans both the LSE (Equities, Fixed Income and Derivatives) and Turquoise venues (part of the London Stock Exchange Group) acting as a first point of contact for customers (both issuers and member firms). The team co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE Russell. Market Operations comprises of five functions – Admissions, Market Management, Equities Operations, Operational Support and UAT – and manages close operational relationships, internally and externally.
Team Description
The Market Management team is responsible for the enrichment and migration of data to the trading platform in order to facilitate trading across both the LSE and Turquoise venues, maintenance of instrument data, maintenance of test and production environments, and product configuration. This includes the management of daily updates to internal and customer facing systems as well as ad-hoc requested and planned changes.
The team works on a shift basis with the current service hours between 07:00 and 19.00.
NB: The service hours are under review and subject to change.
Role Description
The Market Management Senior Analyst reports to an Assistant manager in Market management and is responsible for the enrichment and migration of data to the trading platform in order to facilitate trading on both LSE and Turquoise equities venues. The Senior Analyst will also assist in developing system enhancements in both departmental and business wide projects, and support the Assistant Manager in keeping abreast of all LSE & Turquoise developments and their impact on Market Management processes. The Senior Analyst would also be expected to deputise for the Manager and Assistant Manager and represent the team when appropriate.
Key Responsibilities:
Supports the Assistant Manager with the running of core business processes on a day-to-day basis by proactively identifying issues, executing resolutions, and implementing process improvements
Resolves escalated client queries, escalating high-impact risks and building internal relationships and networks with key teams
Execute team responsibilities efficiently and to schedule, including delivering against KPIs
Work as, and with, project leads for department and company projects to cover department impacts and the efficient completion to schedule
Manage and maintain all static and dynamic instrument and reference data for the Exchange to operate correctly
Collaborate effectively across products, teams and business areas to deliver listed derivative services and development
Partner with IT and Sales/Trading on product launches, systems enhancements and development. The team is a key part of the change programme.
Assist with the resolution of exceptional technical & production issues/incidents.
Investigate process failures and implement corrective actions.
Participation in internal projects focused on process improvement and/or Industry/Regulatory change and product launches
Understands the internal and external causes and impacts of operational risks, monitoring key risk indicators to proactively identify issues in advance of regulators
Builds specialist knowledge to analyse complex data and determine and execute resolutions to operational risks in an accurate and timely manner, escalating complex operational risks where expertise is required
Supports and drives the operational aspects of Change projects as necessary
Identify process improvement opportunities
Represent the team both internally & externally where appropriate
Maintaining working relationships with key internal contacts and external organisations
Manage and minimise operational risks at all times
First level responsibility for training and development of specific team members
UAT testing
Some weekend and bank holiday coverage required especially for system upgrades and product launches.
Team Responsibilities:
Maintaining instrument reference data and product configuration across LSE and Turquoise production platforms including end of day reference data uploads
Performing large scheduled changes on BAU and project basis, including the impacts to cash and derivatives markets for quarterly reweights and the associated product and reference data changes, creation of series data for derivatives
Liaising with Admissions , Equity Operations, Capital Markets Business teams and Market Supervision concerning any unplanned reference data changes
Maintaining working relationships with key internal contacts and external organisations e.g. CCPs, Technology Relationship Management Technology Product management and development teams
Sign off business requirements, technical changes need to ensure the run and change of all LSE plc and Turquoise markets accurately reflect the operational responsibilities
Impact analysis and support for internal Market Operations Services or LSEG-wide projects, particularly where reference data impacted or data migration required
Providing support for system releases and weekend testing
Key Behaviours:
Integrity
Has the sustained drive and energy to deliver support service to time and quality; and
Willingly puts in the effort to ensure activities completed on time and to the quality required.
Partnership
Puts project management methodologies in place e.g. schedules of work; progress reports etc.;
Deals with conflict successfully; and
Seeks information/inputs from colleagues/clients.
Innovation
Open to and willingly adopts new processes / approaches / ways of working.
Excellence
Oral and written communications are tailored to their audience’s needs;
Pro-active and demonstrates initiative;
Prioritises activities according to business and operational need;
Analysis and problem solving;
Analyses issues to identify the most appropriate solutions; and
Utilises all available resources and toolsets to investigate and resolve problems.
Candidate Profile / Key Skills
Relevant industry experience, including listed derivatives and/or clearing industry experience (minimum 2yrs), and recent experience in a similar role
Graduate, or of graduate calibre, with a relevant financial, analytical or business degree
Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
Knowledge of equities, equity swaps, and derivatives
Worked in professional and client-focused environments where detailed processes must be followed
Confidence in managing and manipulating large volumes of data
Must be able to work to deadlines and under pressure
Proven ability to work with and instigate process change
Proficient in MS Office products
Internal systems – ability to learn quickly
Proven customer service skills
Diversity & Inclusion
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
About Us
London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.
The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe's leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the world’s leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe's capital markets.
Post trade and risk management services are a significant part of the Group’s business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globeSettle, the Group’s newly established CSD based in Luxembourg.
The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.
London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Group’s own markets, over 35 other organisations and exchanges use the Group’s MillenniumIT trading, surveillance and post trade technology.
Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.
Values & Behaviours
Integrity: My word is my bond. Integrity underpins all that we do – from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and every stakeholder. We are a source of enduring confidence in the financial system, so when we say that our work is our bond – we mean it.
Partnership: We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders – for our mutual success and the benefit of all.
Innovation: We nurture new ideas. We are ambitious and forward-looking – a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that out markets and services constantly moving forward, developing and evolving with advances in technology.
Excellence: We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do. By collaborating together, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performan
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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