Customer Services Representiatve

Customer Services Representiatve Cardiff, Wales

Atradius
Full Time Cardiff, Wales 28202 GBP ANNUAL Today
Job description

Starting salary £28,202 + bonus + fantastic benefits

Permanent, full time (Monday- Friday role no weekend work)

Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Job Description

The Atradius Customer Service Team based within our Commercial Unit in Cardiff, is looking to recruit a new representative to join this experienced highly motivated team. The successful candidate will work within a fast paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers service excellence to all our customers and brokers, while providing critical day to day support to Account Managers on all risk and policy queries. The team prides itself on having technical expertise, local market knowledge and the ability to form close relationships with customers and brokers.

The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and providing a quick resolution to all enquiries received. Excellent problem solving and communication skills are key to delivering a high standard of service.

As part of this team you would contribute to the overall strategic and operational goals, driving change, improving efficiency through operational and technological development. You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given in order to obtain your underwriting authorities.


Knowledge, Skills and Experience

  • Some experience working in a customer service environment would be preferable
  • Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team
  • Good grasp of key skills, time management, technical, operational/practical approach to managing the situation
  • Understands the importance of prioritising work, translating these activities into high quality responses. Service level agreements consistently met
  • A committed positive attitude leading by example
  • Active listener, able to grasp the customer issue
  • Genuine empathy, understanding and friendliness


What do we offer?

  • A dynamic, international and challenging work environment
  • Training and support to reach your full potential including the opportunity for continuous professional development
  • Hybrid working (work up to 2 days a week from home)
  • Competitive salary and annual bonus scheme (7.5% of salary)
  • Market leading pension package (a minimum of 12% employer contribution) plus 10 x life assurance cover
  • Income protection scheme (covering 75% of salary plus pension contributions)
  • Employee Assistance Programme
  • A range of other flexible benefits and rewards


Do you have any questions about the role?

If you would like more information please contact Melanie Lewis ([email protected]).

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

I am Atradius! - Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.


Number:
943
Title:
Customer Services Representiatve
Unit:
COMUI-UK & Ireland
Deadline:
15/05/2023, 16:59
Employment type:
Full time
Position type:
Permanent
Job experience level:
Intermediate Level
Country:
United Kingdom, Cardiff

Customer Services Representiatve
Atradius

group.atradius.com
Amsterdam, Netherlands
David Capdevila
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Insurance Carriers
Insurance
1925
Related Jobs

All Related Listed jobs

Bar Manager
Old Silhillians Solihull, England 30000 - 34500 GBP ANNUAL Today

To maintain excellent hygiene and cleanliness in the cellar and bar to include pipes, bar area, glasses, shelves and glass washing area.

Logistics Manager
Green Goblet Ltd Highbridge, England 28000 - 30000 GBP ANNUAL Today

Planning and overseeing the goods in / out operation of a busy, fast paced warehouse operation. Maintaining vehicle records and planning maintenance of company

accountant
US Department of Energy Cincinnati, OH 133373 - 86279 USD ANNUAL Today

Duties

As an Accountant, you will:

Receptionist
Ramsay Health Care Stafford, England 19937 - 20582 GBP ANNUAL Today

Confident communication skills on all levels, via telephone, email and in person. Wellbeing Centre and access to 24/7 employee assistance line.

cashier and checker
Stackburger Halifax 17.660096153846155 - 16.55 CAD HOURLY Today

About us

Stackburger is a small business in Halifax, NS B3K 1H6. We are professional and agile.

Our work environment...