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Do you enjoy working in a job that’s never boring? A place where you’ll work with people who will become your second family? Are you looking for a job where you can solve problems and feel good when you make someone’s day?

Join Us.

Sutherland is seeking organized individuals with some technical skills to join us as Tier 1 Technical Support Specialists on a work from home basis. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As an entry-level Technical Support Specialist, you will answer inbound calls and provide outstanding technical support to customers, touching on all aspects of technical support from troubleshooting to escalation of complex issues.

What we offer:

• Medical, dental and vision benefits
• Generous PTO - be sure to ask about our new unlimited Vacation Policy
• Paid training
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• High school diploma or GED
• Demonstrated ability to perform at a high level to support a high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of at least 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

About us:

Recognized as a Great Place to Work in Canada, Sutherland has been helping customers globally, across industries from financial services to technology; healthcare to energy; media & entertainment to insurance - and everything in between - achieve greater agility through transformed and automated customer experiences for nearly 40 years.