Customer Services Manager (soft Services) Macclesfield, England
Job description
Job Introduction Sodexo have an exciting opportunity for an experienced Customer Services Manager to manage and co-ordinate a team of housekeepers and facilities operators within a highly regulated area at our client’s pharmaceutical site in Macclesfield.
This is an important role within the Sodexo organization, reporting to the Operations Manager, the role is focused on delivering world class integrated FM with oversight from senior Sodexo management.
Your role will be focused on ownership and delivery in key aspects of an IFM service model across a range of areas, where Sodexo have responsibility on the Macclesfield Campus. These include continuous improvement, health and safety, people and service development.
By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.
About You
You will be a highly customer focused individual, with experience of motivating and driving performance in cleaning teams to deliver high standards of service and cost effectiveness.
You will also have knowledge of SHEQ and the process employed to manage risks, hazards and controls. You will have a good understanding of soft service delivery, with the ability to transfer skills across multiple disciplines.
This is a valuable opportunity to join a dynamic and supportive team, where you will have the chance to make a positive impact and drive continuous improvement. If you have a track record of delivering results, Strong IT and communication skills and a passion for delivering exceptional customer service, we want to hear from you!
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
