Customer Services Advisor Chester, England
Job description
HEAD OFFICE
Customer Services Advisor
Customer Services Advisor
Chester | Customer Services | Permanent | Full Time
Salary £19,617.00 per annum
Our Sales & Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.
The Grosvenor Hospital has remained Chester's leading private hospital since 1975. We deliver a comprehensive range of treatments and services, working alongside our dedicated team of expert consultants and nurses. Excellent nurse / patient ratio to allow you to deliver the high-quality care you want. We have brand new theatres and modern ward environment.
The opportunity
As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
Ensure all customer interaction is undertaken in a timely manor
Log enquiries on the Hospital CRM and oversee the customer journey
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
The person
To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Key information about the role.
You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
Please remember to inform your line manager when making your internal application.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we’ll take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
