Customer Service Team Manager Doncaster, England
Job description
We're looking for an exceptional and enthusiastic Team Manager to join our Enquiries Management team at our Doncaster contact centre!
Location: Yorkshire Way, Armthorpe, Doncaster DN3 3FQ
Salary: £12.22-£12.98 (Depending on experience)
Shift available: 4 on 4 off, 10:30-21:15 weekdays, 08:30-19:15 weekends (36 hours per week)
Working within our fast paced Enquiries Customer Service team at our contact centre, you’ll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership. Dedicated to your team’s development, you’ll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.
We are looking for an individual who is as passionate about people management and customer service as we are!
About the Role:
Team Managers will actively motivate, coach and manage 11 - 15 individuals within their respective teams and wider departments to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment. You really can make a difference.
- Manage, motivate and develop a team to ensure they are delivering exceptional customer service.
- Set objectives and provide constructive feedback as well as coaching your team to achieve standards inline with company values.
- Have a positive and confident approach and be able to use your own initiative to handle all possible situations.
- Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.
- Build strong relationships to enable a positive working environment.
About You:
- Must have experience of managing people within a contact centre environment.
- Have an analytical mind-set with strong attention to detail.
- Able to make decisions confidently even when facing changing priorities.
- An excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels.
- Excellent understanding of what a great customer experience is and can coach and develop the team towards this goal.
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Job Types: Full-time, Permanent
Salary: £12.22-£12.98 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Doncaster: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 2 years (required)
- Customer Service: 3 years (required)
Work Location: One location
Reference ID: 35842
