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Helpdesk Administrator

Erdington

Permanent Full Time - 40 hours per week

Monday - Friday (however must be flexible to do some early/late shifts and weekends when needed)

£21840

We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.

Due to expansion, they are looking to recruit a Helpdesk Administrator to join the team:

The Role

• Receiving inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
• Receiving and responding to enquiries and new job emails from existing customers
• Accurate and full recording of job requirements and priority on inhouse software and client portals
• Taking ownership of customer enquiries to offer first contact resolution where possible
• Handle customer care support centre administrative duties, including monitoring team inbox
• Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
• Working to pre-determined daily / weekly / monthly team jobs
• Communicate with contractors for outstanding job updates.
• Work closely with Management to achieve both client and business objectives.
• Monitor KPI performance and follow up as required.

The Person:

• To succeed in this role the ideal candidate will need to have experience within Customer Services and Administration.
• You will need to possess excellent communication skills and a flair for great service and leading by example.
• Excellent proficiency in Microsoft Office applications and IT systems.
• Candidates must have strong administration skills, be well organized with the ability to process data quickly and accurately and support team members.

The Package:

• Starting salary of £21840
• Permanent full time
• Working Monday - Friday but some weekends or earl/late shifts required so must be flexible
• 20 days Annual leave plus bank holidays
• Based at the office in Erdington
• Genuine progression for someone with the passion to do so

Job Types: Full-time, Permanent

Salary: £21,840.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person