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Sales & Customer Service Agent, German OTS £26,450 London, England

Konecta

Full Time London, England 11 GBP HOURLY Today

Job description

Location: Remote (Maybe required in Canary Wharf on occasion)

Reports to: Team Manager

Progression: Agents can progress to positions such as Senior Agent, Trainer, Quality Support Executive and Team Manager

Hours: 37.5 per week, Standard Office hours are between 8am and 8pm Monday to Friday & 8am – 4pm Saturday to Sunday. Hours each week will outlined in a monthly rota.

Outline

We are looking for a Travel Agent to join our existing team for Center Parcs. Center Parcs offer holiday packages to European customers both online and over the phone. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.

Responsibilities:

Handle incoming calls for both sales and service calls
Handle service requests in the applications system supplied by Center Parcs
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays

Compensation & Benefits

IIP Accredited Employer
BUPA Life Insurance Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Recently built premises
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications