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****$500 Sign on Bonus after 90 Working days & a Free Meal During your Shift****

General Summary of Job Duties

This position will support all the companies end users in all approved software applications.

Essential Job Function and Duties

• Assist users with desktop and network applications and troubleshooting issues.
• Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Preventative maintenance on workstations and POS terminals.
• Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
• Assist in ensuring the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
• Add and remove users from computerized systems in accordance with established procedures.
• Notify the Director of Information Technology or other management as directed, of system security gaps, violations or operational system critical issues.
• Be responsible to assist in maintaining the network infrastructure including, but not limited to, servers, active directory, switches, wiring and mail applications.
• Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.
• Provide status reports of projects outside the scope of normal daily operations.

Skills, Education and Other Requirements

• Solid knowledge of Microsoft Office with the ability to assist and train end users.
• Strong understanding of Microsoft desktop OS required.
• Background experience in a casino or hotel environment and/or technical computer support environment preferred.
• Some training in the data processing field beneficial.
• An understanding of UNIX, networking in a windows environment is a plus,
• Knowledge of SQL server, MS Exchange, graphic arts a plus.
• Most important is the ability to have fun while working hard!!!
• Must be at least 21 years of age.

Required Work Cards

• Must be registered with the Gaming Control Board

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