Head of Customer & Operational Analytics

London (Hybrid Working)
Fixed Term Contract - 1 Year
Full Time
Grade 6

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

We are looking for a Head of Customer and Operational Analytics to join our Analytics team within our Data practice – a well-established team that delivers data-driven actionable insights to all areas of the business.

Key Role Responsibilities

Partnering with the business to understand their customer and business performance insights requirements, and delivering customer insight and analytics to enable better decisions and enhanced customer experience
Setting up the operational framework for the usage and evolution of the Customer Data Platform by a cross section of teams (Analytics, CRM, ecommerce)
Supporting the delivery of the end-to-end personalisation strategy through identifying opportunities, business case development and prioritisation of commercial and technical initiatives
Owning the evolution and re-platforming of the Single Customer View
Driving the development of business propositions through leveraging the customer, commercial and operational data assets
Identifying the right level of insight development and deployment for each use case –creating store clusters for ranging, customer segments and cohorts for online and CRM deployment
Driving the delivery of actionable insight - working with business teams to identify opportunities to grow revenue and margin, reduce risks and costs & optimise the use of resources.
Providing thought leadership to Currys pricing function and management of a dedicated team of data scientists and data engineers.

Key Skills, Qualifications & Experience

Strong understanding of commercial analysis gained within retail, services or CPG sector
Strong experience in customer, pricing and operational analytics
Experience of managing multi-disciplinary teams, strong leadership qualities
Communicate data and insight clearly and concisely to various functions & stakeholders at all levels of the business
Technical skills: familiarity with Databricks/ Alteryx, PowerBI and languages such as DAX, SQL, Python to enable challenge and review of technical solutions developed by the team
Degree in quantitative field

If you would like a copy of the job description, please contact your Talent Acquisition Business Partner.

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including:

Private medical insurance
Competitive pension scheme
Access to discretionary company bonus scheme
Life Assurance
Staff discounts and offers
Employee assistance programme
Cycle to work scheme
Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home.

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

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