Customer Service Team Leader Eastleigh, England
Job description
Title: Customer Service Team Leader
Department: Customer Service
Location: Chandlers Ford
Salary: £29,592
Are you an experience leader or looking to move into managing a team?
If yes, then we have a fantastic opportunity for you to join us as a Customer Service Team Leader here at Utilita.
What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 10% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
Come and join our billing department as a Customer Service Team Leader, where you will help coach and develop staff, to ensure our customers receive the best possible service.
Day to day, you will;
· conduct regular audits, to ensure customer bills are sent out accurately and on time;
· work collaboratively with internal departments to enhance processes;
· be an escalation point relating to customer queries and complaints.
Who are we looking for?
As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.
You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements.
You will be approachable and adaptable and willing to roll up your sleeves when needed
Additional benefits available on your first day!
· Utilita Bonus Scheme, made up of personal and company elements.
· Career progression, 32% of our vacancies in 2022 were filled internally.
· 25 days annual leave plus bank holidays.
· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
· Discounted employee energy tariffs.
· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
· We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
· Death in service, twice your annual salary.
· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
Job Type: Full-time
Salary: £29,592.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Eastleigh
