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Job Title: Customer Service Support Agent

Location: Reading (with some flexibility for hybrid or remote working)

Salary: £21,000 per annum

Job type: Permanent, fulltime, 35 hours a week

Benefits: A generous holiday allowance (30 days plus bank holidays), a 6% matched pension scheme, excellent training and development opportunities, and family friendly policies to support flexible working. We also offer a suite of voluntary benefits including a health cash plan, ride to work scheme, and additional voluntary money saving benefits.

These are exciting times at Education Development Trust. Having secured a number of important new programmes in recent months to support schools and teachers around England, we are recruiting more Customer Service Support Agents to support our clients, provide customer service advice, respond to queries, update key information and ensure data integrity.

As a Customer Service Support Agent, you will support schools and educators engaging with our professional development programmes. In your role you will be supporting teachers, school support staff and in-school leads on their registration, on-boarding and programme queries for our professional development programmes supporting a range of educators. You will be involved in updating resources and materials, as well as have the opportunity to support improvements to processes and ways of working to improve the customer service experience.

This role would suit someone who has experience in delivering excellent customer service in a fast-paced setting, comfortable with dealing with queries over the phone, via email or live-chat. We are looking for great team players with excellent IT skills combined with strong written and verbal communication skills. Experience working with schools or educators would also be of interest but is not essential. We are keen to hear from individuals interested in both fixed-term and permanent opportunities as we are always recruiting great people for future contracts and contract extensions.

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Closing date: Tuesday 28th February

Interviews: Will take place on a rolling basis, so if interested, please do apply as soon as you can.

Application process: Towards the bottom of this page, you can download the job description and apply. Once you apply you will be required to complete a short online application form and upload your CV.

We will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.

Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and for applicable roles, successful candidates are subject to relevant criminal record checks with national police authorities or the UK’s Disclosure and Barring Service.