Customer Service Representative - UK International Payments Coventry, England
Job description
Who We Are
Moneycorp is a thriving business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE & Brazil.
Who You Are / Your Next Challenge
We have an exciting permanent opportunity for a UK Customer Service Representative to join our UK Customer Service Team, International Payments business unit, based in Coventry.
You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of moneycorp.
The ideal candidate will be positive and energetic ensuring all tasks are dealt with in line with team KPIs They need to be service-led and enjoy being part of a team who collaborates with colleagues across different departments to ensure customer queries are handled efficiently. Excellent written and verbal communication is key, and ideally the candidate has prior experience in a telephone based environment.
What we’re looking for / Skills that will help you in the role
- Previous Experience in a Customer Service/middle office role would be great, but not a necessity if you’re a quick learner.
- Having worked via telephone, email and face to face is desirable but not essential, as our training is supportive and thorough
- Excellent English, written and verbal is essential
- Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese
- You’ll need clear written and verbal communication skills
- Excellent and empathetic listener
- Good organisational skills notably prioritisation
- IT literate, good with word processing, spreadsheet and email packages
- Excellent attention to detail
We are a cohesive team and therefore having a collaborative approach is very much at the forefront of what we do. This is a fantastic opportunity for someone to take on a key post within the team, for an established growing international organisation, and provides amazing scope for both strategic and operational self-development.
Please note: This is a full-time, permanent position, office-based in Coventry.
What you get in return:
This role offers a competitive salary, plus a comprehensive benefits package including 25 days holiday, pension, BUPA private medical health insurance, commission and more.
Interested?
If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.
Start Date: ASAP
Moneycorp is an agile business by nature and our hiring and interview process is no exception. However, due to the Covid-19 pandemic, some parts of our hiring process may take a little longer than usual. We ask that you please bear with us whilst we review your application as you can be assured that we're happy to hear from you and receive your submission.
If it looks like you could be a good fit for the role, we’ll ask you to interview via Zoom to keep you safe.
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Diversity and Inclusion
Moneycorp is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.
