Hotel Receptionist Cheltenham, England
Job description
Job: Hotel Receptionist at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: Front Office Manager
DUTIES AND RESPONSIBILITIES
- Greet and assist all guest as soon as they come in.
- Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
- Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
- Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
- Participate in the management of the hotel's general mailbox by replying and redirecting emails.
- Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
- Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
- Ensure all equipment of the department is kept clean and in good working condition.
ABOUT YOU
A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
ABOUT US
The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.
Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.
Acquired by the Experimental Group in 2022, Cowley Manor is entering the next chapter of its life. The property is home to 36 bedrooms complemented by a spa, restaurant, cocktail lounge, library, mudroom and plentiful living rooms. The property features a postcard landscape of rolling hills and sheep dotted in the distance spread across 55 acres of idyllic countryside.
The refurbished design by Dorothée Meilichzon has taken inspiration from each chapter of Cowley Manor’s book, weaving together classical inspiration with contemporary elements across each of the estate’s bedrooms. A sort of joyeux bordel, a happy mess.
The new restaurant and cocktail bar at Cowley Manor is a place to celebrate a milestone, or simply enjoy a wonderful meal. Local produce will be at the forefront, highlighting some of Gloucestershire’s finest offerings. The spa features treatments such as relaxing massages, facials and more. gym, indoor or outdoor pool.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
