Customer Service Representative – remote available! Reigate, England
Intrum AB
Full Time
Reigate, England
23000 GBP ANNUAL Today
Job description
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
We’re Intrum UK an award-winning, industry-leading credit management and financial services provider who, due to substantial business growth, are seeking people just like you to join our award-winning customer service team!
In return we will offer you a great company to work for, personal development, career progression, excellent training, courses to further your own self-development, great benefits and a very competitive salary!
We have opportunities to work remotely
Please note that if you are keen to work remotely we ask that all candidates are in commutable distance to our office in Reigate, Surrey.
About You and the Role:
- You are a caring, honest and engaging individual
- First point of contact for customers taking inbound and outbound telephone calls
- Create a spark, build a rapport – whatever it takes to create those positive customer experiences
- Asking questions, listening to customers, demonstrating an understanding and empathy to generate appropriate and fair solutions
- Good numeracy and literacy skills to help break down some of the complexities around financial products and solutions
- Take ownership of your actions, look at things from the customers point of view ensuring they are not disadvantaged
- Strive to not only meet but exceed key performance indicators around call quality and compliance. Adhering to all compliance regulations procedures
- Always motivated to improve, supported by our excellent coaching and development schemes and people.
- Able to use different systems, accurately reflecting conversations and the outcome
What You’ll Receive
- A very competitive starting salary of £23,000.00 with OTE up to £27,600.00 (bonus paid monthly, subject to performance)
- 30 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- Enjoy your Birthday on us, an extra day off day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Free access to our onsite gym
- Excellent discounts on travel, entertainment groups and many high street retailers
- Contributory workplace pension scheme
- Employee Assistance Programme
- Optional Life Assurance
- Cycle to work scheme
About Us
Intrum UK is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.
Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.
We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.
Additional information
As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, nor have more than two registered defaults.
Intrum UK is an equal opportunities employer.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
