Customer Service Representative Remote
Job description
Are you hungry to work for a company that is at the cutting edge of food trends? Interested in food and cooking? Able to delight customers with your efficient and courteous customer service?
We are looking for a friendly Sales and Customer Service Executive with a passion for all things food and cooking.
You'll play a vital role in driving our mission to deliver exceptional experiences every day. You’ll champion excellence by solving customer issues with both care and efficiency whilst becoming a product expert and supporting the growth of key accounts. You’ll also learn about 1000s of extraordinary ingredients and pieces of cookware – and learn to advise customers on their use.
Occasionally external factors can throw a customer’s experience off course, and your ability to quickly respond to emails and calls, liaise with carriers, manage our social profiles and continuously share feedback with the wider team will ensure that Sous Chef's customers remain delighted!
The role is remote – however, you’re applying because you love food, and so you will enjoy an occasional visit to the London office or off-site events. There you'll meet the foodie team and get to taste, touch and use the cookware and ingredients that we sell.
Day-to-Day Responsibilities
- Speaking to customers!
- Taking orders and resolving customer queries by email and phone
- Handling exceptional requests - such as preparing quotes and advising on how to use ingredients.
- Continuous improvement - making our systems and processes better
Requirements
- 2 years+ customer service experience
- Demonstrable interest in food and cookery
- Reliable and fast internet connection
- Available to work variable shift patterns including evenings and weekends on a rota basis
- Excellent verbal and written communication skills
We offer
- Immediate start
- £22 - 26k salary depending on experience and location
- Annual performance bonus
- Fully remote working
- 30% staff discount
- Vouchers to spend at Sous Chef
- Private medical insurance
- Company pension
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- What is your current notice period?
- How many hours of work per week are you seeking?
- Are you seeking permanent or temporary work? If temporary, from when until when?
- Which days of the week are you available to work?
- Briefly describe your current employment status
Experience:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
