Customer Service Agent Leicester
Job description
Available Job Today Customer Service Advisor British Gas Business Energy Team – Full Time Permanent
Hybrid Working – Mixture of Home and Office.
Office based training up to 8 weeks (8.45am-5.00pm) Let us know about any pre-booked holidays you may have and your commute is manageable.
Hours - Monday to Friday - 37 hours. Shifts will be between 8am - 6pm - Please ensure you can work within these hours before applying
Salary - £24,945 up to 16% quarterly bonus & Benefits
Start Date May 2023
- Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.
✌ We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.
You’ll be working as a Customer Resolution Agent British Gas Business Call Centre, supporting, and resolving customer enquiries who are running their businesses. Naturally you should and have fantastic communication skills both written and verbal. Initially this will be an inbound telephony role with the option to upskill at a later date to Webchat and Text so your keyboard skills will need to be on point. This department is fast paced, and at times can be high pressure. Your resilience, agility and ownership skills are key to this role.
We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. We’ll supply all your IT equipment- you’ll just need a desk, a comfortable chair.
❤️ Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right
£24,945 + annual bonus of up to 16% paid quarterly
Up to £580 Employee Energy Allowance
Pension scheme
Electric car scheme
- 33 days holiday allowance and the option to buy/sell up to 5 additional days
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
We will be holding on site interviews and assessments in the coming weeks for approximately 1.5 hours. Here's our office address - British Gas, Spinneyside, Penman Way, Grove Park, Leicester, LE19 1SZ
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
