Customer Service Advisor Opportunities Birmingham, England
Job description
We currently have some full time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.
We are looking for someone who has skills and experience of:
Working in a customer focused environment dealing with enquiries on the telephone.
A good working knowledge of Microsoft Office packages.
A commitment to getting it right first time by resolving queries professionally and competently.
Excellent communication skills with the ability to interact with people of all ages and backgrounds, and be able to deal with sensitive situations.
Confidence, humour and the ability to help diffuse difficult conversations.
Basic understanding of the practical workings of building maintenance.
Flexibility to working hours to meet business demands
Experience in customer service focused work in either a face to face or customer service telephony environment
While the role is home based, during your induction you will be required to work from our Group offices in Worcester or Solihull to attend training.
Some of our great benefits include
28 days annual leave (pro rata) with the opportunity to buy and sell leave
Family friendly policies
Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
Reward & Recognition scheme with retailer discounts and cash back
Pension Salary Sacrifice contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
Supportive working environment with great learning and development opportunities
If this sounds like the role for you and you want to find out more, please contact .
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
