Customer Service Advisor - Kingston Kingston upon Thames, England
Job description
Creativity, Commitment, Connection at Foundever Group
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #Everconnect represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Foundever Group.
About Foundever Group®
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Roles
At Foundever Kingston we work closely with some well-known brands such as AXS, Bonhams, Brother, Claris, FCA, Intuit, Johnson & Johnson, Medtronic and SSE. Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.
Skills and Qualities
- A team player who is proactive and driven with a desire to help others
- Ability to build a rapport with customers
- Computer literate
- Confident telephone manner
- Be able to communicate successfully, confidently and clearly (verbal and written)
- Be open minded
- Be attentive
- Be patient
- Ability to use positive language
- Good time management
- Be empathetic
Job Responsibilities
- Objection handling
- Booking repairs/updating customers on their current repairs
- Navigating around multiple systems whilst conversing with customers
- Troubleshooting equipment
- Liaising with manufacturers/repair centres
- Organising replacements, exchanges and refunds
- Answering delivery queries
- Excellent vocal and written communication
You will also need to be …..
- Computer Literate
- Have a positive attitude
- Be patient
- Excellent at listening
- Excellent at time management
- Be attentive
- Willing and have a great work ethic
- Able to cope in a fast-paced pressured environment
Your contract
- Permanent contracts available
- Full time and part time hours from 24 and 37.5 hours per week
- Fully flexible between Monday-Sunday
- Pay from £11 to £14.00
- Weekly pay
- Paid Training
- On site and hybrid positions
The next step
After you have clicked ‘apply’, you will be directed to our screening system called ‘Harver’. Your screening will take around 20 minutes to complete, so please grab a cuppa and get comfy.
If you are applying for a work at home role, you will need to complete the Harver step on the computer that you plan on using to carry out the role.
Once you have completed Harver, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.
We look forward to reviewing your application and hopefully welcoming you to the Foundever family!
DATA NOTICE
Foundever Group® is an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
