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Customer Service Advisor- CEO Team

Hybrid, when you need to be onsite you'll be based at the Sheffield Contact Centre.

12 week FTC (potential extension), full time 37.5 hours per week

£20,182.50 + benefits

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a CEO Advisor, you'll be part of a great team who handle high level complaints mainly relating to Currys or ID Mobile, that come from our Chief Executive Office. Every contact requires you to be a brand ambassador and to deliver an exceptional service.

As part of this role, you’ll be responsible for:

• 
  Handling and resolving complaints via email while aiming for first contact resolution
• Managing red flags from Customer Service to mitigate any brand risk
• Delivering exceptional customer service, placing the customer at the heat of everything you do

You will need:

• 
  Excellent written skills.
• Outstanding verbal, interpersonal and negotiation skills.
• To be 100% focused on customer delight – for internal and external customers.
• Complaint resolution skills

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• 
  Discounts at Currys for you and your family plus exclusive offers
• Access to our wellbeing corner where you can find physical, mental and financial support and advice
• Great additional incentives / prizes for colleagues during our busy peak period
• Hybrid working, how often you need to go to site will depend on the nature of your role

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented CEO team and unbox your passion at the UK’s best-known retailer in tech.

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