Customer Service Advisor Oldham, England
Job description
Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!
About us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide.
Our customers are so important to us – and we want them to feel that way, so delivering great service is our top priority. We're committed to doing what we say we'll do, keeping people informed, responding quickly and resolving any problems.
Our Customer Service Advisors assist with a range of queries like repairs, complaints and rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey.
What we’re looking for
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds so we know that previous experience in housing or a contact centre isn’t essential. But we also know that to succeed in this role you’ll need to be resilient, enthusiastic, and most importantly, care about customer service.
You’ll be a talented communicator with the ability to handle sometimes challenging conversations with some of our most vulnerable customers, whilst delivering a great service. You’ll be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve customer service processes.
Location
Our Customer Service Centre is based in Oldham, and successful applicants will be able to work successfully both in an office and home-based environment.
Our current operating hours are between the hours of 8am & 8pm (Mon-Fri), however weekend and bank holiday working is currently under review and maybe required in the future.
Our benefits
We expect a lot from our advisors, so we know it’s important that we give a lot back. That’s why we offer an excellent benefits package that help make Guinness a great place to work. Benefits include but aren't limited to:
- Competitive Salary of £26,823 per annum
- 25 days annual leave plus bank holidays for a great work/life balance
- On-going support and training to achieve your targets and really get to know the business.
- Amazing opportunities to develop your career internally and support from managers to do so.
- Access to Simply Health Scheme – claim back every day medical expenses.
- Competitive Pension Scheme
- Access to Employee assistance programme
- Access to Benefits Portal offering everyday Lifestyle Benefits
- Professional qualification support & financial support for professional subscriptions
- Thank you awards - by nomination
- Aspire programme - £100 allowance per employee each financial year
- Cycle to Work scheme
- Hybrid working pattern
- Training & E-learning courses
How do I apply?
If you feel you have what we’re looking for then we’d love to hear from you! The first step is hitting the ‘apply’ button and submitting your CV to us online.
1st stage interviews will be via Video on 15th-18th September 2023. 2nd stage interviews will be face to face in our Oldham office on 27th September 2023.
Due to the training for this role, the expected start date will be 6th November 2023.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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