Customer Service Advisor
Job description
Base Location: Melksham
Salary: £25,703 - £29,879 depending on experience + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible working options available
We are looking for a Customer Service Advisor to join our team!
Our SSEN Distribution Commercial and Connections teams are the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property.
As a Customer Service Advisor you will be responsible for:
- Providing excellence in customer support and guidance through the delivery of minor connections, service alterations and single service diversions.
- Guiding customers through the connections journey post acceptance, completing follow up calls and final calls on completion of work.
- Managing all inbound calling and assisting with any customer related queries.
- Recording all queries and milestones correctly using the SSEN reporting tools, ensuring guaranteed standards and service level agreements are met.
- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with Time To Connect guidelines and ensuring the customer is ready for the work.
What do I need?
To be considered for this role, we would love you to have:
- Excellent communication and customer service skills including complaint handing (written and verbal).
- Awareness and understanding of SSE Connections methodology and licensing conditions which relate to connections activities.
- Ability to prioritise, plan and organise.
- I.T. literate being comfortable with Microsoft packages such as Word, Excel and Office.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net-zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on [email protected]
Before commencing employment with SSE, you'll be required to complete our pre-employment screening process consisting of a criminality and credit check.
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