Inbound Customer Agent Belfast, Northern Ireland
Job description
Who are we?
Intelling is a unique, bright & vibrant organization partnering with some of the UK’s leading brands.
As a Inbound Call Handler you will process travel insurance claims for the over 50's.
Working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients.
We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service.
Claims Advisor Role: £22,000.00 Pluss commission
*** Earn a bonus of £1000 After 6 months ***
Benefits:
- Discount in McDonalds
- Employee assistants program offering free legal and medical advise
- Company pension
- Refer a Friend £400 incentives
- Excellent development & progression opportunities (75% internal progression rate)
- Regular Incentives Holiday/Prizes to be had
Insurance Advisor Role:
- Pride and experience in delivering best in class customer service experience by phone in an Inbound Sales environment
- Full time role 37.5 hours per week
- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 91% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
- Proactively support your colleagues and collaborate to help achieve targets
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated to be able to take accountability of your own development and strive for the best version of you
- IT literate, able to take inbound calls whilst navigating multiple software.
Skills required for the Insurance Advisor
- Curiosity and independent thought
- Accuracy and attention to detail
- Influencing and persuading skills
- Ability to work to deadlines and under pressure
- Team working, building relationships across the organisation and externally
- Ability to self-manage deliverables
- Self-aware and honest in order to proactively develop skills and behaviours
Hours Monday – 8 hours per day 5 days out of 7
The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.
Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Due to the volume of applications, Intelling Ltd will only respond to those shortlisted.
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Schedule:
- 8 hour shift
- Monthly pay
- Rota basis
Job Type: Full-time
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- Wellness programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Belfast, BT1 1QE: reliably commute or plan to relocate before starting work (required)
Experience:
- Contact Centre: 1 year (required)
Work Location: In person
