Customer Service Advisor Fareham, England
Job description
Who Are We?
We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.
What Is The Role?
The role of Customer Service Advisor is a crucial one! You will be the first point of contact, the voice of the business, speaking to customers involved in a car accident. You will be taking the first notification of the accident, establishing what happened, who was at fault, and explaining next steps to the customer, guiding them through the process.
You will also arrange for repairs to be carried out at local garages, as well as tracking the progress of the repair, keeping customers up to date as required.
You will be representing our clients, and delivering an excellent service to their customers, who need your help!
What Do We Need From You?
Although call centre experience isn’t essential (it would be very beneficial!), you will need to be confident in dealing with calls relating to car accidents, and have a truly empathetic personality and able to remain calm in a difficult situation.
The customer is at the heart of what we do, and we need people that can put the customer first, and deliver the best possible to service to every customer you help.
Ability to work various shift patterns, our contact centre is currently open 7 days per week, and you will work either 8am – 5pm or 9am – 6pm Monday to Friday, as well either 8am – 5pm or 9am-6pm on a weekend. Weekends are 1 in 3, and you will have weekdays off when you do these.
We want you to enjoy coming to the office each day, and we believe we have a fun, friendly, positive modern office, offering you the perfect environment to learn, develop and grow. We have a breakfast bar filled with free snacks for you to enjoy, free tea, coffee and juice, and if there’s an occasion, expect festivities in the office with chocolates, balloons and more! We are a 20 minute walk from Swanwick station and have free onsite parking.
Why Should You Apply?
· In depth training period of at least 2 weeks with ongoing support
· Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
· Become an expert at your role quickly
· Lots of benefits including:
· Competitive salary of £19,240 - £21,840
· 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
· Fantastic referral scheme with no limit on how many friends you can refer!
· Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more!
What Next?
· Now that you’ve read this advert, the next step is for you to hit the apply button!
· Your application will be reviewed by the team.
· If we would like to progress your application, you can expect a call very soon.
· If that goes well, you will be invited a Teams interview to really show off your amazing skills.
· If successful, you will then receive an offer! SIMPLE!
Also, please check out our newly launched Instagram - innovationgroupcareers
Job Types: Full-time, Permanent
Salary: £19,240.00-£21,840.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Holidays
- Overtime
Work Location: In person
Expected start date: 10/07/2023
