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Job description

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We have an exciting opportunity that has arisen for 10 x Customer Service Advisors to join our growing Contact Centre here at Holman UK. You will need to travel into our newly opened Birmingham offices, near the NEC atleast 5 days a week for the first 6 months, after this This is a permanent opportunity and we are looking to pay between £25,000 per annum.

Key Responsibilities will include:

• Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
• Receive calls from customers who have broken down
• Organise and book service, maintenance and repairs with the appropriate suppliers
• Ensure that recovery vehicles are organised promptly
• Organise courtesy vehicles or make first arrangement for rental vehicles
• Schedule other ancillary services as required
• Keep customers and other interested parties informed of progress
• Escalate any concerns to the department Team Leader
• Ad hoc tasks as required by the business

We are looking for candidates who ideally have 3 years customer service experience within a call centre or contact centre environment. You’ll need to be used to working in a pressurised workplace as there will KPI’s and targets you’ll need to meet.

Benefits include Group Personal Pension Plan, Death in Service insurance cover, 28 days annual holiday entitlement (including bank holidays), Critical illness insurance cover, Free tea, coffee, milk & sugar, Free parking, Childcare voucher programme, Free Breakdown cover (eligible employees - service related), Long Service Awards, Support for further education / employee development.

You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application. Please also be aware we do not provide sponsorship for any of our position advertised

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

Job Type: Full-time

Pay: £25,000.00 per year

Benefits:

• Company pension
• Life insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 3 years (required)

Work Location: Hybrid remote in Birmingham

Application deadline: 24/05/2023