Senior Commercial Manager - Collections & Payments Newbury, England
Job description
Job Title: Senior Commercial Manager - Collections & Payments
Location: Newbury/London + Hybrid Working*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What you’ll do
Heading up a newly formed remit, the Senior Commercial Manager will be responsible for creating and implementing a strategic agenda to support the enhancement of payment optionality across Vodafone UK and for delivering the Collections strategy across our Consumer and SOHO (Small Office, Home Office) functions.
This role is critical in driving value across multiple disciplines and requires a leader with a broad set of skills across Payment, Collections, Customer Experience and Compliance, to ensure optimisations are customer & compliance led. Creating a framework to drive performance management that enables best in class performance across Collections will also be critical. Strong interpersonal skills will be essential, as this role has significant exposure to Senior Leaders across the scope of Vodafone UK, including Vodafone Business Units, Commercial Operations and Finance. As a leader within the Billing, Credit Risk & Collections function, the Senior Manager will also be integral in supporting the new operating model, developing talent and driving the business forward to unlock value in areas with high potential.
Accountability for the assessment and ownership of the payments landscape across Vodafone UK- The creation and management of enhancements in payment optionality across Vodafone UK journeys to improve customer experience
- Responsible for the creation, implementation and performance management of Collections, creating a coherent commercial, customer and systems strategy, optimising the collections path and governance across Consumer & SOHO. All of which need to be aligned to key performance indicators (improved collections & reduced bad debt, Collections complaints and Payment enhancement conversion)
- Setting the roadmap for the team, determining the key opportunities to drive value into the business
- Interlock on all decisioning in a collaborative manner with the Commercial Operations Director and Head of Vodafone Business Care
- Customer led drive to improve the experience across the collections path, ensuring compliant by design, and accountable for the implementation of initiatives to support optimal performance
- Effectively leading the team to create a partnership and collaborative culture, to consistently deliver business outcomes and drive continuous improvements.
Who you are
Proven senior managerial experience leading a team within the financial services or telecoms industries, with focus on Customer Experience and Compliance- Leadership skills and capability to drive change will be critical in this new function, as will a mindset focused on ‘creating the future’ and ‘experiment, learn fast’ to deliver a strategy & roadmap of activities and ensure effective business partnering to deliver business outcomes
- An influential leader, with proven communication skills up to Board level, with the ability to articulate a clear direction to senior stakeholders and uphold challenge & discussion, as well as partner and support collaborative relationships between Strategy and Operations
- Ability to optimise and work in a lean and agile manner, iterating continuous improvements across a number of topics
- Experience in collections management and payment strategy is desirable
- Stakeholder management skills and the confidence & persona to report into Executive level forums; presenting results, findings, initiatives and difficult messages clearly and succinctly
- Analytical thinker - able to identify opportunities and drive insight and appropriate action from data
- Track record in successful people management, providing support & coaching to develop team members to excel in role and partner effectively with stakeholders across the business.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid
