Customer Service Advisor Coventry, England
Job description
Go Further With Foundever
Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
About Us
As a global leader in customer experience (CX), we make a difference for customers 9 million times each day. Together, we are proud to be the team behind the best experiences for +750 of the world’s leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 45 countries, our people are at the heart of our success.
Here in Coventry, you will be dealing with a range of contact from our client’s customers. This will be mainly inbound phone calls, but can also be outbound calls, emails, live chat and social media enquiries.
We work in partnership with some of the UK’s best-loved brands such as:
- John Lewis & Waitrose Partnership
- Virgin media
- SSE & OVO
- ONTO
- Spire
- And many more!
What we Need From You
- Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally
- Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
- Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
- Empathy: the ability to understand and relate to the customer's perspective
- Patience: the ability to remain calm and composed
- Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
- Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
What We Offer In Return
- Weekly Pay Starting from £10.42 per hour
- Full time 37.5 hour permanent contracts
- Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
- Weekly coaching and engagement with your manager and team
- Lifestyle Benefits programme – featuring thousands of discounts
Our Location
Sitel Coventry is one of the largest providers of opportunities within Coventry & the Midlands. Situated just a 5 minute walk from Coventry City centre, the Bus & Train stations, in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.
It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH
Start Your Foundever Journey
Think you will be a good fit? Click Apply and one of our recruitment team will be in contact. Please note we do have a large number of applications but we will be in contact with you as soon as we can.
