customer relations Hyattsville, MD
Job description
Full description
- We are seeking a Customer Service Representative to join our team!
- You will be responsible for helping customers by providing product and service information and resolving technical issues.
- This is a customer facing role focused on customer acquisition, retention and account management
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Qualifications
•Previous experience in customer service, sales, or other related fields
•Ability to build rapport with clients
•Ability to prioritize and multitask
•Positive and professional demeanor
•Excellent written and verbal communication skills
Responsibilities
•You will be responsible for helping customers by providing product and service information and resolving technical issues
•This is a customer facing role focused on customer acquisition, retention and account management
•Handle customer inquiries and complaints
•Troubleshoot and resolve product issues and concerns
•Document and update customer records based on interactions
•Develop and maintain a knowledge base of the evolving products and services
Job Types: Full-time, Part-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Professional development assistance
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Hyattsville, MD 20785: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
