Job description

We're looking for an experienced Customer Service Advisor to join our team to support the continued growth of the business .

Key responsibilities include:

• Provide excellent and articulate customer service across all channels including telephone, email, live chat and social media inboxes
• Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations
• Liaise with our distribution centre to investigate and resolve shipping related enquiries
• Populate daily operational reporting logs to allow for strategic growth
• Represent the Disturbia brand at all times

Requirements:

• At least 2 years experience in a similar role
• Proficient on computers and with Excel spreadsheets
• Excellent ability to work to deadlines while maintaining efficiency
• Ability to work independently to manage the work load efficiently; good time management skills are imperative
• Great communication skills, both with customers and the team
• Remain both professional and friendly throughout your communications, maintaining a positive attitude at all times
• The ability to empathise with customers and seek to find resolutions quickly
• The role is likely to involve shift work in the near future (early/late shifts) to accommodate our International customer-base

Benefits:

- Fun, fast-paced, creative environment
- Competitive salary to skill level and location with potential overtime bonus
- Team outings and events

About Disturbia:

One of the UK's fastest growing independent UK brands specialising in alternative, subculture led fashion. We are looking for like minded individuals who will thrive in an independent role who want to have a vital part in the HR management.

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• 8 hour shift

Experience:

• Customer Service: 2 years (required)

Work Location: One location