Customer Service/ Admin - Remote Liverpool, England
Job description
Role Summary:
As a Remote Customer Service/Administrative Specialist, your role is two-fold, combining customer service responsibilities with administrative tasks. This dual role is integral to ensuring our customers have a seamless experience and our operations run smoothly.
In your customer service duties, you will be the first point of contact for our customers. Your role will involve responding to customer inquiries, providing detailed information about our products and services, and resolving any issues that arise. Your effective communication and problem-solving abilities will be essential in ensuring every customer feels heard and valued, contributing to customer satisfaction and loyalty.
Simultaneously, your role as an administrator will require you to assist in various administrative tasks, including maintaining customer records, coordinating with other teams to address customer issues, and managing schedules. Your excellent organizational skills, attention to detail, and ability to multitask will ensure our operations run smoothly and efficiently.
Staying up-to-date with our products and services is crucial to both aspects of your role. You will need to understand our offerings thoroughly, enabling you to provide customers with accurate information and make informed administrative decisions.
Furthermore, part of your role will be to gather and report customer feedback. The insights you collect during customer interactions can help us identify areas for improvement in our products, services, and operations. By diligently reporting this feedback, you will be contributing to our ongoing efforts to enhance the customer experience and streamline our processes.
We value empathy, excellent communication skills, patience, problem-solving abilities, and adaptability in our Remote Customer Service/Administrative Specialists. These qualities will enable you to interact effectively with our customers, provide excellent service, and manage administrative tasks efficiently, all while adapting to the ever-evolving nature of our business.
Our company culture emphasizes inclusivity, collaboration, and continuous learning. As part of our team, you will have the opportunity to grow, make a significant impact, and contribute to a culture that values every member's contribution. If you're ready to embrace a role that blends customer service with administrative responsibilities, we can't wait to welcome you to our team.
