Helpdesk Officer Holytown, Scotland
Job description
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
This opportunity is currently available, with the successful candidate becoming a vital key player within NHS National Services Scotland, providing a range of specialised support services.
The successful candidate will be part of a dynamic estates and projects team who ensure National Service Scotland buildings are safe and fit for purpose to allow NSS key services to be delivered. Therefore, we are looking for an Helpdesk Officer to work within our Service Centre who is reliable and dependable, able to work as part of a team and on their own initiative.
The role requires someone who has experience working collaboratively with stakeholders both verbally and digitally, within an operational helpdesk environment and a key understanding of CAFM systems and the triage process and prioritisation of estates and facilities reactive requests along with good communication, data analysis, data management and IT skills.
The Candidate:
The person will require to be educated to HNC level or 3 years equivalent experience, please see the job description and person specification.
Location and Working Pattern:
- Gyle Square, Edinburgh or Delta House, Glasgow
- Monday to Friday, 37.5 Hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Further information:
For an informal discussion on the post, please contact Paul Donnelly - 07976 625426
Closing date for completed applications is 8th September 2023
Further information on NSS is available from: www.nhsnss.org
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies
