Customer Safety Executive Luton, East of England, England
Job description
easyJet holidays Customer Safety Executive
Where you’ll be working:
With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on everything from safety and security, risk and compliance, quality and standards, business resilience and crisis management. Whilst some experience in these areas would be great, a desire to learn, a dedication to quality, a passion for people and an ability to connect and communicate (particularly in European languages) are much more important.
We’re really excited to be growing our Holiday business. With our trusted brand, a pan European network offering the best destinations and a customer base in excess of 90 million – we have all the right ingredients. All we need are the right people. People with energy and get-up-and-go who want to make a difference. That’s where you come in – join us as an easyJet Holidays Customer Safety Executive
What you’ll be doing:
The Customer Safety Executive is part of the Customer Safety & Wellbeing Team in the Customer and Operations function. The Customer Operation and Operations function includes Safety, Security, Operations, Customer Experience, Communications and Portfolio Delivery. Its purpose is to support that easyJet holidays has a safe and responsible approach to the protection of its customers.
The Customer Safety & Executive is responsible for the administration and co-ordination safety and security processes, communications, data and evidence. The role is key to ensuring that Customer Safety duties that include incident investigation, management and resolution are undertaken and continuously improved in line with our policies and procedures in addition to supporting supplier management and approvals.
The role will work closely with colleagues in Customer & Operations, Legal and Group Safety. The Customer Safety Executive reports to the easyJet holidays Head of Customer Safety & Wellbeing.
What you’ll bring to the team:
A candidate with an ability to work in a demanding multi skilled environment with timeline pressures, with a confident and articulate manner, with excellent written and verbal communications at all levels from front-line personnel to the senior management – internal and external
You will be confident in dealing with difficult situations with a high degree of personal / professional flexibility with exceptional organisational, administration and time management skills.
A person with accuracy and attention to detail when working under pressure
HOURS OF WORK
This is a hybrid role. Based in Luton and working from home. The nature of the role means there may be irregular hours required to effectively support Incident & Crises and will be required to participate in the Incident & Crises on call rota.
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What’s in it for you:
In addition to your competitive base salary, you’ll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.
Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.
On top of all of that, you’ll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday!
Working for one of Europe’s very best brands, you’ll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers! Working at easyJet holidays can take you anywhere... where do you want to go?
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
Who are easyJet holidays:
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Soon after we launched, we faced the most unprecedented challenge in modern history - but we made bold decisions, took active measures, and emerged from the pandemic much stronger and far greater. Since then, we have;
> Launched our sustainability strategy, becoming the first major UK tour operator to offset the carbon emissions from its package holidays
> Doubled the size our team
> Been named one of the Best Workplaces in Travel
> Reached a milestone 1.1 million customers in our first full year of trading and
> Become the fastest growing UK tour operator
We’re really excited to be growing our Holiday business. With our trusted brand, a pan European network offering the best destinations and a customer base in excess of 90 million – we have all the right ingredients. All we need are the right people. People with energy and get-up-and-go who want to make a difference. That’s where you come in – join us as an easyJet Holidays Customer Safety Executive
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