customer relations Rochdale, England
Job description
Customer Support Administrator: up to £21,700.
Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers.
In the role of Customer Support Administrator, you will be responsible for supporting the business by providing crucial administrative and customer support. You will be eager to learn and receive continuous coaching and development from both the Senior Customer Support Administrator and Customer Account Manager.
The Role Overview:
- To take incoming calls and provide customers with customer and technical support over the phone on a same-day basis whilst logging this onto the WCCTV Support log.
- Assist with troubleshooting WCCTV Equipment faults, ensuring customers are communicated to throughout the query progress/resolution.
- Administration of the returns process, including internal communication with the Production Team and external communication of progress to the customer.
- To assist with day-to-day Customer Support administration including Heartbeat Reports, Trials administration, responding to internal and external emails and all other set daily tasks
- Provide feedback that may assist with the ongoing improvement of any processes, guides or communications to our accounts.
The Benefits for a Customer Support Administrator :
- A basic salary of up to £21,700 depending on experience.
- 23 days annual leave, plus bank holidays. Increases with length of service from year two!
- Fantastic and proven career progression opportunities and personal development.
- Simply Health, Denplan and Employer Assistance Programme.
- Employer pension contributions increase with length of service.
- Sociable work culture with regular team and company-wide activities.
Your Experience and Characteristics:
- Experience in providing customer service either face-to-face or over the phone.
- Eager to learn and develop new skills.
- Meticulous attention to detail.
- Ability to prioritise and self-organise your working day.
- Experience working efficiently using Excel and Outlook
Who are we?!
- Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do.
- In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US.
- In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK.
- We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.
WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
