Out-Patients Front of House Manager Edgware, England
Job description
Main duties of the job
You will be required to operationally manage allocated front of house reception teams.
The successful candidate will work in partnership with the Outpatient Nursing Team and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Assistant Service Manager on workforce allocation and skill mix.
To Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice
You will manage the interface between the front house, outpatient appointment centre and service leads to ensure a highly efficient and effective outpatient service for patients.
Ensure that the Trust delivers excellent outpatient care by supporting
implementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Qualifications
Essential criteria
- Evidence of continuing personal development
Desirable criteria
- Minimum of degree level or equivalent
Experience
Essential criteria
- Previous significant supervisory or management experience in a customer care environment
- Track record of successfully working in within a team with different roles
- Ability to work to deadlines/timescales
Desirable criteria
- Experience of working in NHS outpatient environment
- Previous experience of operational management
- Working within an allocated budget
- I.T skills
Aptitudes
Essential criteria
- Knowledge of NHS outpatient performance targets relevant to the outpatient environment
- Excellent communication skills – both verbal, presentation and written
- Ability to motivate and organise people
Desirable criteria
- Ability to negotiate at all levels and work in partnership with all relevant stakeholders
- Excellent presentation skills
- Knowledge of chairing meetings, writing reports
- Highly developed analytical skills and competency in interpreting complex data
- Understanding of the principles of key management and health and safety
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
