customer relations London, England
Virgin Atlantic
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
London Heathrow
Permanent
£28,042.20
11-07-2023
Job Details
Salary: £28,042.20 plus shift pay and excellent benefits
Hours: 37.5 hours per week - Shift pattern - 4 on 2 off covering shifts from 04:00 am-23:30 pm
Location: London Heathrow Airport T3
Contract: Full-time - Permanent
Closing Date: Tuesday 11th July 2023
In a nutshell
As a highly customer-centric agent, you'll be able to multitask and troubleshoot customer enquiries, whilst ensuring you complete ticketing and check-in activities to the airline & IATA-specific standards.
You will ensure that all our customer and operational needs are fully met at each appropriate touch point, on every transaction, through the achievement of quality standards, efficient service, and utilising all available resources with a focus on outstanding Customer Service standards.
Day to day
To lead by example as part of the Ticket & Support team in accordance with the above wing critical time path to ensure we deliver a consistent customer experience at every touch point whilst always demonstrating our service behaviours and values.
Consistently deliver excellent customer service to defined service quality standards to both our internal and external customers.
Ensure the operational readiness of our Ticket & Support areas, while taking into consideration infrastructure, resources, and systems. This will ensure our customers receive an excellent standard of service and our people feel effective and have the tools to perform their roles.
Ensure that all internal audit requirements concerning the collection of monies and the safekeeping of accountable documents are followed.
To maintain service behaviours and standards that build and support a high-performance culture.
Ensure all corporate safety and security processes and procedures are adhered to in order to meet/exceed regulatory standards and deliver an outstanding customer experience.
About you
Do you love providing the best possible service and solutions to customers and helping to create a special experience for them? If this sounds like you and you believe you have the validated experience/skills, we'd love to hear from you!
To be suitable for this role, we require you to have the following skills/experience:
Outstanding Customer Service- Great Teammate!
- Excellent communication
- Planning and organising
- Analytical and able to evaluate.
- Computer literate (Office/Word/Excel/PowerPoint)
- GCSE Maths and English standard
- Knowledge of Term/Snapp
- Fares & Ticketing experience are crucial.
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.
Virgin Atlantic
https://careersusa.virgin-atlantic.com/
Crawley, United Kingdom
Shai Weiss
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Airlines, Airports & Air Transportation
1984
