customer relations Nottingham, England
Job description
Job Role: Customer Services Apprenticeship
Location: Stapleford, Nottingham
Working hours: Full-time Monday to Friday 37.5 hours
No weekend or Bank Holiday working
Weekly: £225
Become an Apprentice in our business and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Why choose an Apprenticeship?
- Earn a salary – paid monthly
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own business in years to come…
Who is this Apprenticeship for?
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We are looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It is important to be a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated, and a team player with a real determination to make a difference both in your development and the business.
It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers patients love.
What does the role involve?
- Booking optical appointments over the telephone
- Dealing with patient queries
- Using and updating customer databases
- Scheduling appointments in a logical manner
- Mapping routes and organising clinics
- Dealing with spectacle deliveries
- General administrative duties
You will be joining a small, friendly team of 16 people, with a real focus on cohesion and unity. You will find an excellent support structure to help you develop and learn in your career. With regular training and teambuilding sessions you will be joining a fun and relaxed place to work. Patient care is at the heart of what we do, and the passion of our team comes across in our interactions with our patients.
What’s next?
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
https://join.specsavers.com/uk/explore-careers/apprenticeships-and-future-talent-at-specsavers/apprenticeships-at-specsavers/
Before applying, please check that you are able to travel to the office location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888 .
This vacancy will close once we have filled all available places. We therefore highly recommend early applications.
Job Types: Full-time, Apprenticeship
Salary: £225.00 per week
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: 64677
About Specsavers
CEO: Doug Perkins
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Private
Website: https://join.specsavers.com/uk/?utm_source=Glassdoor&utm_medium=organic&utm_campaign=GD_Company_Page
Year Founded: 1984
