customer relations

customer relations Warrington, North West England, England

Page Personnel
Full Time Warrington, North West England, England 28000 - 24000 GBP ANNUAL Today
Job description

  • Warrington based - Leading UK company
  • Customer service role

About Our Client

This client specialises in delivering chef-cooked performance meals to elite athletes and sports teams. Additionally, they have a successful direct-to-consumer model, delivering these meals to homes nationwide.

Job Description

The role and responsibilities include:

  • Demonstrating a passion for providing exceptional customer service experiences.
  • Managing the entire customer service journey, including tracking and handling customer queries, complaints, and issue resolution in a professional and friendly manner within designated time frames.
  • Issuing refunds as necessary and monitoring and responding to Fuel Hub's Trustpilot reviews.
  • Providing regular customer service statistics during meetings and presenting a more detailed weekly report to the internal team.
  • Addressing customer inquiries via phone, live chat, and emails promptly and efficiently.
  • Conducting daily checks on Shopify and Recharge platforms to proactively identify and address potential issues.
  • Filtering internal emails to ensure they reach the appropriate stakeholders.
  • Collaborating closely with DPD to address any customer-related issues and track deliveries.
  • Developing and adhering to policies and procedures that align with the brand's language and values.

The Successful Applicant

The successful candidate will need to be a problem solver with a professional and friendly tone, adept at thriving in a high-growth, fast-paced environment. They demonstrate a willingness to learn and take a hands-on approach to a variety of office-related tasks, while being a committed team player. They possess a drive to identify and implement new processes, contributing to the overall success of the team and organisation.

What's on Offer

Full-time - Permanent - Warrington

Salary: £24-£28k - Performance bonus

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Store discount
  • 8 hour shift (day)

customer relations
Page Personnel

www.pagepersonnel.ch
Weybridge, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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