customer relations Warrington, North West England, England
Job description
- Warrington based - Leading UK company
- Customer service role
About Our Client
This client specialises in delivering chef-cooked performance meals to elite athletes and sports teams. Additionally, they have a successful direct-to-consumer model, delivering these meals to homes nationwide.
Job Description
The role and responsibilities include:
- Demonstrating a passion for providing exceptional customer service experiences.
- Managing the entire customer service journey, including tracking and handling customer queries, complaints, and issue resolution in a professional and friendly manner within designated time frames.
- Issuing refunds as necessary and monitoring and responding to Fuel Hub's Trustpilot reviews.
- Providing regular customer service statistics during meetings and presenting a more detailed weekly report to the internal team.
- Addressing customer inquiries via phone, live chat, and emails promptly and efficiently.
- Conducting daily checks on Shopify and Recharge platforms to proactively identify and address potential issues.
- Filtering internal emails to ensure they reach the appropriate stakeholders.
- Collaborating closely with DPD to address any customer-related issues and track deliveries.
- Developing and adhering to policies and procedures that align with the brand's language and values.
The Successful Applicant
The successful candidate will need to be a problem solver with a professional and friendly tone, adept at thriving in a high-growth, fast-paced environment. They demonstrate a willingness to learn and take a hands-on approach to a variety of office-related tasks, while being a committed team player. They possess a drive to identify and implement new processes, contributing to the overall success of the team and organisation.
What's on Offer
Full-time - Permanent - Warrington
Salary: £24-£28k - Performance bonus
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- 8 hour shift (day)
