customer relations Bury, North West England, England
Job description
- Contract Type: Permanent
- Ref: R00BN08193
- Closing Date: 04 August 2023
At Nationwide, a Member Representatives role is having the ability to best support our members with our great services, across all our channels . From transactions on the counter, allocated time handling inbound calls from members, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.
We are looking for future talent in our communities to work at our branch in Bury. With this in mind, we will be conducting interviews to build a Talent bank in this location.
If there is not a role suitable at the time of interview, and your assessment is successful, your details will be held in the talent bank and given priority for any future vacancies at the same job title and role responsibilities for the assessment you passed. You will be active in our talent bank for 6 months.
Your training will be held at one of our Nationwide Hubs across the UK, your travel and accommodation will be paid for.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What can’t a Multi-Skilled Member Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us. A large part of the role will be dealing with Member queries though our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day.
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About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs. You need to be comfortable using digital tools, apps and a desktop/laptop computer.
We are the front line in protecting our members, building our society.
The extras you’ll get
We have a range of employee benefits, including:
- Access to an annual performance related bonus
- 25 days holiday, pro rata
- Up to two days paid volunteering a year
- Access to training to help you develop and progress your career
- A large selection of additional benefits to choose from including discounts on tech products, healthcare, retail vouchers, and travel
- Life assurance worth 8x your salary
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
Why work at Nationwide
We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.
That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
What to do next
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.
In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.
Best of luck in your application!
