Retail Sales Adviser Winchester, England
Job description
Retail Adviser –
Role title: Retail Adviser
Work area: Retail
Reports to: Store Manager
Location: Role purpose: Create and maintain rapport with the customer to understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs. Key accountabilities and decision ownership: • To provide a high quality service and complete tasks accurately • Deliver your work operating within the current frameworks and processes of your team and department. • Provide informal guidance when required to support new team members • TNPS (touchpoint net promoter score) • Sales dashboard (sales and cross-sales) • Mystery shopper feedback • Operations & Controls dashboard • Line manager feedback/reviews • Undertake regular learning and development and align with company and FCA requirements • Adhere to company and regulatory policies and guideline at all times • Partaking in Vodafone’s security vetting process whenever required Core competencies, knowledge and experience • Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs • Contribute towards store performance and reward • Own the entire sales process, as it continues to evolve as ‘Connection’ within Power Selling • Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customers relationship with us • Identify the right opportunities for additional sales and services • Prepare the store for the customer • Make suggestions to the Store Manager on how to improve customer service • Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
Retail Adviser – Must have technical / professional qualifications: • NA Job specific deliverables in line with key accountabilities and decision ownership • Decide how to meet each customer’s needs • Authorise and add-on services/products • Raise any issues relating to or impacting our customers experience • Fixing and take ownership of actions through to resolve • Contribute towards general running of the store • Compliance of the store and key metrics. Key performance indicators [max 5]: • Achieve a variety of monthly changing KPI targets • Convert your opportunities at the required rate • Adhere to the quality model and structure of sale • Deliver a consistently high standard of customer satisfaction
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: From £10.57 per hour
Benefits:
- Company pension
- Employee discount
- Free or subsidised travel
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Winchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (required)
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: One location
